Job summary
The post holder will work on own initiative to support the Emergency Department to promote flow standards through ED, including time of discharge using an overarching principle that no aspect of a patients care or treatment is delayed.
The post holder will provide a comprehensive, efficient and effective support across the ED clinical area as well as liaising with Nurse and Consultant in charge.
The post holder will support Nurse/Consultant in charge with data analysis to support patient flow.
The post holder will support ED Nursing and Medical staff in tackling delays and facilitating patient flow and effective discharge/transfer through the use of available administrative systems, particularly board rounds.
The post holder will monitor compliance with Tier 1 targets and patient flow standards to identify key blockages in ED.
The post holder will provide regular reports on activity and process compliance to the ED Nurse in Charge.
Main duties of the job
The posts are substantive posts and will develop over time. They are intended to support the implementation of Morriston Hospital patient flow within ED, to reduce and remove delays in the patient pathway, improve outcomes for patients, so that patient treatment will be both safe and more efficient, with fewer delayed waiting times.
The Post holders will support the Emergency Department in undertaking audit and measurement of patient flow standards at Morriston Hospital.
Monitoring and correction of delays, and board rounds and engagement of ward staff will be reviewed.
To constantly maintain an accurate, real time, record of patient attendances within the department on computerised systems.
Use good communications and interpersonal skills to interact with tact and diplomacy with staff and patients at all levels.
Function as a team player being considerate and flexible, taking the needs of all staff into consideration. Exercise discretion to ensure that patient confidentiality is maintained, and a professional, respectful hospital environment at all times.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
- Responsible for updating the computerised system with live information.
- Support the ED teams during board rounds by recording key findings, performing delegated tasks and providing accurate, up to date information to the ED Nurse in charge regarding patient flow.
- Collation and escalation of patient delays to the Nurse/Consultant in charge of ED via the Board round and Manager of the Day structure.
- Support the department during board rounds to identify delays using a range of clinical and non-clinical data and plan actions as required.
- To implement any planned actions required, liaising as appropriate with managerial, clinical and medical staffing.
- Monitor compliance with established procedures and policy requirements and ensure that delays are recorded, analysed and reported. This will include analysing a range of clinical and non-clinical data and advising ED Matron of the findings.
- Expedite delays and feed outcomes to ED Matron for site meetings or patient flow meetings and develop an issues log for weekly discussion.
- The post holder will be responsible for the development of procedures in own area of activity to ensure patient flow is effective.
- Ensure patient ED records are completed, by Medical/Nursing staff, escalating delays to Nurse/Consultant in charge.
- Receive investigations and reports including urgent telephone results, ensure they are communicated to the relevant Clinician/Nurse in charge, and appropriately dealt with immediately.
- To chase up blood, X-ray and Ultrasound results and prompt Clinical staff to see their patients in a timely fashion.
- Ensure any discharge problems are escalated to the ED Nurse/Consultant in charge.
Job description
Job responsibilities
- Responsible for updating the computerised system with live information.
- Support the ED teams during board rounds by recording key findings, performing delegated tasks and providing accurate, up to date information to the ED Nurse in charge regarding patient flow.
- Collation and escalation of patient delays to the Nurse/Consultant in charge of ED via the Board round and Manager of the Day structure.
- Support the department during board rounds to identify delays using a range of clinical and non-clinical data and plan actions as required.
- To implement any planned actions required, liaising as appropriate with managerial, clinical and medical staffing.
- Monitor compliance with established procedures and policy requirements and ensure that delays are recorded, analysed and reported. This will include analysing a range of clinical and non-clinical data and advising ED Matron of the findings.
- Expedite delays and feed outcomes to ED Matron for site meetings or patient flow meetings and develop an issues log for weekly discussion.
- The post holder will be responsible for the development of procedures in own area of activity to ensure patient flow is effective.
- Ensure patient ED records are completed, by Medical/Nursing staff, escalating delays to Nurse/Consultant in charge.
- Receive investigations and reports including urgent telephone results, ensure they are communicated to the relevant Clinician/Nurse in charge, and appropriately dealt with immediately.
- To chase up blood, X-ray and Ultrasound results and prompt Clinical staff to see their patients in a timely fashion.
- Ensure any discharge problems are escalated to the ED Nurse/Consultant in charge.
Person Specification
Qualifications & Knowledge
Essential
- Educated to Diploma level or equivalent experience
- Good understanding of Tier 1 targets for ED
Experience
Essential
- Experience of the NHS, including experience of data management and record keeping.
- Experience of working with patients and families/friends, including in difficult situations
- Experience of electronic and manual data collection systems
- Experience and demonstrated ability to summarise and present data using Excel
Desirable
- Experience of implementing changes to improve performance
Skills
Essential
- Highly efficient and well organized
- Computer literate with good basic understanding of Excel
- Good communication
Person Specification
Qualifications & Knowledge
Essential
- Educated to Diploma level or equivalent experience
- Good understanding of Tier 1 targets for ED
Experience
Essential
- Experience of the NHS, including experience of data management and record keeping.
- Experience of working with patients and families/friends, including in difficult situations
- Experience of electronic and manual data collection systems
- Experience and demonstrated ability to summarise and present data using Excel
Desirable
- Experience of implementing changes to improve performance
Skills
Essential
- Highly efficient and well organized
- Computer literate with good basic understanding of Excel
- Good communication
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
