Job summary
This post is within the Digital Operations team that requires an enthusiastic and highly motivated individual who responds positively to new challenges. As a Digital Support Engineer, you are responsible for delivering a high quality, professional service to a fast-growing user base within Swansea Bay University Health Board. Your primary responsibility will be to provide technical support and expertise to end-users, troubleshoot issues, and optimise digital operations to enhance productivity and user experience.
Main duties of the job
To provide digital support services to end-users across the Health Board, to maximise the availability and functionality of digital solutions.
Technical troubleshooting of hardware, software, and network issues.
Work as part of a team and escalate issues to the Line Manager as appropriate.
Ensure that scheduled work is completed within timescales to agreed quality standards and in line with departmental procedures.
Understand and abide by the Health Board Information Governance, Cyber Security, Internet, and E-mail policies.
Advise Health Board staff on Cyber Security matters as appropriate.
Responsible for safe use of IT equipment whilst repairing/upgrading in line with Health and Safety policies.
Responsible for installing, maintaining, and upgrading of IT equipment in line with departmental procedures.
Accurately enter information gathered from Service Desk calls onto the IT Service Management system. Update and escalate calls in accordance with departmental guidelines.
Create, update and maintain records on the IT asset database which holds an inventory of the Health Boards' computer hardware and software.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Educated to Diploma level in an IT related subject or equivalent experience.
Desirable
- CompTIA A+ Hardware or equivalent.
- ITIL Foundation Qualification
Knowledge
Essential
- Sufficient knowledge of computer hardware to support fault diagnosis to component level.
- Experience in supporting current Microsoft Desktop applications and operating systems.
- TCPIP Desktop configuration / LAN Troubleshooting
Desirable
- Microsoft Certified Desktop Support Technician (MCDST).
- A good understanding of Networking topologies
- An understanding of Active Directory
Skills and Experience
Essential
- Experience in the implementation and support of computer hardware and software.
- Good problem solving, fault finding and rectification techniques, and the ability to think clearly and logically.
- Perform hardware upgrades, repairs, and component replacements as needed.
- Good interpersonal skills - able to elicit information from end-users, provide telephone support, advise and coach end-users in the use of IT
- Able to work alone and as part of a team
- Must be customer focused and be able to supply first class support and advice
Desirable
- Experience of IT within a healthcare environment.
- Ability to speak Welsh
Values
Essential
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
Person Specification
Qualifications
Essential
- Educated to Diploma level in an IT related subject or equivalent experience.
Desirable
- CompTIA A+ Hardware or equivalent.
- ITIL Foundation Qualification
Knowledge
Essential
- Sufficient knowledge of computer hardware to support fault diagnosis to component level.
- Experience in supporting current Microsoft Desktop applications and operating systems.
- TCPIP Desktop configuration / LAN Troubleshooting
Desirable
- Microsoft Certified Desktop Support Technician (MCDST).
- A good understanding of Networking topologies
- An understanding of Active Directory
Skills and Experience
Essential
- Experience in the implementation and support of computer hardware and software.
- Good problem solving, fault finding and rectification techniques, and the ability to think clearly and logically.
- Perform hardware upgrades, repairs, and component replacements as needed.
- Good interpersonal skills - able to elicit information from end-users, provide telephone support, advise and coach end-users in the use of IT
- Able to work alone and as part of a team
- Must be customer focused and be able to supply first class support and advice
Desirable
- Experience of IT within a healthcare environment.
- Ability to speak Welsh
Values
Essential
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
