Job summary
Please note this role is fixed term until March 2026 due to funding.
THIS POST IS FIXED TERM/SECONDMENT FOR 2 YEARS DUE TO FUNDING
If you are a Swansea Bay University Health Board employee this post will only be offered on a secondment basis and you will need to have gained your line managers approval for the secondment prior to going to interview.
The Transformation Team are seeking to appoint a Business Change Manager to the Digital Programmes department.
Digital Services are integral to the delivery of the Health Board's digital strategy, and the directorate plays a key role in supporting thousands of staff to provide effective services. We help clinical staff manage and monitor patients throughout their care and support Health Board staff to review and redesign the range of services provided.
Main duties of the job
The role of the Business Change Manager (BCM) is to manage the change introduced by the implementation of major clinical and information systems within SBU Health Board, and the effect that this has on working practices, effectively managing the transition between the old system and associated ways of working, through the go-live period including training etc., to supporting the users post implementation into the service management of the business as usual environment.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
Full details can be found in the Job Description and Personal Specification.
Main responsibilities include:
- Focusing on the business and people side of change, including changing business processes, systems and technology, and providing appropriate advice on job roles and organisational structures
- Advise on the creation and implementation of business change management strategies and plans that maximise organisational-wide adoption and usage, tackling resistance to change appropriately and professionally
- Working to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees where required
- Working with teams and Finance colleagues to identify benefits that are financially and non-financially quantifiable against each of the options with value creation, ROI and the achievement of results and outcomes delivered as part of benefits realisation plans
- Working in conjunction with working groups and clinical leads to propose changes to modernise services and improve departmental performance in line with service policy and delivery targets
- Keeping abreast of local and national projects, ensuring that strong links are made where there are related initiatives
- Providing direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
- Advise project teams on the integration of business change management activities into project plans
Job description
Job responsibilities
Full details can be found in the Job Description and Personal Specification.
Main responsibilities include:
- Focusing on the business and people side of change, including changing business processes, systems and technology, and providing appropriate advice on job roles and organisational structures
- Advise on the creation and implementation of business change management strategies and plans that maximise organisational-wide adoption and usage, tackling resistance to change appropriately and professionally
- Working to drive faster adoption, higher ultimate utilisation of and proficiency with the changes that impact employees where required
- Working with teams and Finance colleagues to identify benefits that are financially and non-financially quantifiable against each of the options with value creation, ROI and the achievement of results and outcomes delivered as part of benefits realisation plans
- Working in conjunction with working groups and clinical leads to propose changes to modernise services and improve departmental performance in line with service policy and delivery targets
- Keeping abreast of local and national projects, ensuring that strong links are made where there are related initiatives
- Providing direct support and coaching to all levels of managers and supervisors as they help their direct reports through transitions.
- Advise project teams on the integration of business change management activities into project plans
Person Specification
Qualifications & Knowledge
Essential
- Educated to degree level in a relevant discipline or equivalent experience plus further experience equivalent to post graduate diploma level.
- oAdditional specialist knowledge of business change / service redesign and/or improvement
- oEvidence of Continual Professional Development
- oUp-to-date knowledge of Health Informatics and its application in a healthcare environment
- oKnowledge of clinical, management and information processes including complex patient pathways
- oKnowledge of procurement law relating to health and IT systems
- oExcellent understanding of translating business change requirements into specialist functional specifications for IT systems
- oCompetent in the use of MS Office
Desirable
- oPRINCE2 Practitioner
- oMSP Practitioner
- oA detailed understanding of the clinical environment and the associated constraints and opportunities
Experience
Essential
- oProven track record of successfully introducing business change in a complex environment.
- oSignificant experience of working with healthcare staff, their representatives and trades unions/professional organisations.
- oDemonstrable success in building, leading and motivating, managing and developing teams.
- oParticipation in process re-engineering.
- oProven ability to influence at all levels of the organisation.
- oWorking in partnership
- oStakeholder management
Desirable
- oExperience of providing training to individuals and groups of users
- oExperience of taking a lead role in projects involving system redesign
Skills & Abilities
Essential
- oAble to work as a member of a team
- oAble to work effectively on own.
- oEnthusiastic, committed, proactive and innovative
- oPolitically astute and high level of intuition.
- oAppetite for hard work and challenges
- oShow resilience, stamina and reliability under sustained pressure, never losing sight of objectives.
- oHigh level of personal integrity
- oAbility to travel between sites, often at short notice
- oFlexible in approach to try new procedures and practices
- oCapable of understanding the wider objectives of the Programme.
- oBroad knowledge of the history and structure of the NHS
- oKnowledge of project approval processes.
- oSelect, develop and lead a complex and multi-functional team.
- oMake significant contributions to the work of peers and board members.
- oUnderstand the NHS in terms of clinical processes, data flows, relationships and current challenges.
- oForge strong teams and relationships.
- oSupport and Influence Senior managers within the NHS who are not under the direct control of the Programme.
- oDemonstrate a track record of delivering on target.
- oAbility to demonstrate a career based on success
Desirable
Values
Essential
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect.
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
- Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values.
- Motivated to use initiative to recognise problems and seek solutions whilst understanding the importance of empowering and enabling others (patients, families, colleagues).
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation.
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Person Specification
Qualifications & Knowledge
Essential
- Educated to degree level in a relevant discipline or equivalent experience plus further experience equivalent to post graduate diploma level.
- oAdditional specialist knowledge of business change / service redesign and/or improvement
- oEvidence of Continual Professional Development
- oUp-to-date knowledge of Health Informatics and its application in a healthcare environment
- oKnowledge of clinical, management and information processes including complex patient pathways
- oKnowledge of procurement law relating to health and IT systems
- oExcellent understanding of translating business change requirements into specialist functional specifications for IT systems
- oCompetent in the use of MS Office
Desirable
- oPRINCE2 Practitioner
- oMSP Practitioner
- oA detailed understanding of the clinical environment and the associated constraints and opportunities
Experience
Essential
- oProven track record of successfully introducing business change in a complex environment.
- oSignificant experience of working with healthcare staff, their representatives and trades unions/professional organisations.
- oDemonstrable success in building, leading and motivating, managing and developing teams.
- oParticipation in process re-engineering.
- oProven ability to influence at all levels of the organisation.
- oWorking in partnership
- oStakeholder management
Desirable
- oExperience of providing training to individuals and groups of users
- oExperience of taking a lead role in projects involving system redesign
Skills & Abilities
Essential
- oAble to work as a member of a team
- oAble to work effectively on own.
- oEnthusiastic, committed, proactive and innovative
- oPolitically astute and high level of intuition.
- oAppetite for hard work and challenges
- oShow resilience, stamina and reliability under sustained pressure, never losing sight of objectives.
- oHigh level of personal integrity
- oAbility to travel between sites, often at short notice
- oFlexible in approach to try new procedures and practices
- oCapable of understanding the wider objectives of the Programme.
- oBroad knowledge of the history and structure of the NHS
- oKnowledge of project approval processes.
- oSelect, develop and lead a complex and multi-functional team.
- oMake significant contributions to the work of peers and board members.
- oUnderstand the NHS in terms of clinical processes, data flows, relationships and current challenges.
- oForge strong teams and relationships.
- oSupport and Influence Senior managers within the NHS who are not under the direct control of the Programme.
- oDemonstrate a track record of delivering on target.
- oAbility to demonstrate a career based on success
Desirable
Values
Essential
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect.
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
- Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values.
- Motivated to use initiative to recognise problems and seek solutions whilst understanding the importance of empowering and enabling others (patients, families, colleagues).
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation.
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
