Job summary
An exciting opportunity has arisen for a Digital Operations Provisioning Officer to join our team in Digital Services. The Digital Operations Provisioning Officer plays a crucial role in our organisation, ensuring the seamless provision of IT hardware by providing proactive support, coordinating deliveries, and troubleshooting technical issues. This role requires a self-motivated individual who can effectively manage their workload, collaborate with team members, and adhere to agreed deadlines.
Main duties of the job
The Digital Operations Provisioning Officer will be responsible for providing high-level proactive support, coordinating deliveries, and supporting colleagues to provision IT Hardware while managing their own deadlines.
Manage own workload and activities related to the Digital Provisioning Team. Technical troubleshooting of hardware and software issues. Work as part of a team and escalate issues to the Line Manager as appropriate. Ensure that scheduled work is completed within agreed timescales.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
Proactive Support:
-
- Provide proactive support to colleagues involved in IT hardware provisioning.
- Address queries and concerns promptly, ensuring a positive experience for end-users.
-
Coordination of Deliveries:
- Coordinate the delivery of IT hardware
-
Technical Troubleshooting:
- Perform technical troubleshooting for both hardware and software issues.
-
Workload Management:
- Collaborate with team members to ensure a cohesive and efficient workflow within the Digital Provisioning Team.
-
Team Collaboration:
- Work collaboratively as part of a team, fostering a positive and supportive working environment.
- Communicate effectively with team members and escalate issues to the Line Manager when necessary.
Qualifications and Skills:
- Sufficient knowledge of computer hardware to support fault diagnosis to component level.
- Requires an up-to-date understanding and working knowledge of Microsoft Operating Systems (Windows 10/11)
- Effective communication skills.
- Self-motivated with the ability to work independently and as part of a team.
The Digital Operations Provisioning Officer plays a critical role in our organisation's digital ecosystem, contributing to the smooth functioning of IT infrastructure. If you are proactive with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity all additional training will be provided.
*Please use the 'Supporting Information' Section within the application to describe in detail all of your relevant skills and knowledge that will be helpful for this post. We want to know as much about you as possible.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Job description
Job responsibilities
Proactive Support:
-
- Provide proactive support to colleagues involved in IT hardware provisioning.
- Address queries and concerns promptly, ensuring a positive experience for end-users.
-
Coordination of Deliveries:
- Coordinate the delivery of IT hardware
-
Technical Troubleshooting:
- Perform technical troubleshooting for both hardware and software issues.
-
Workload Management:
- Collaborate with team members to ensure a cohesive and efficient workflow within the Digital Provisioning Team.
-
Team Collaboration:
- Work collaboratively as part of a team, fostering a positive and supportive working environment.
- Communicate effectively with team members and escalate issues to the Line Manager when necessary.
Qualifications and Skills:
- Sufficient knowledge of computer hardware to support fault diagnosis to component level.
- Requires an up-to-date understanding and working knowledge of Microsoft Operating Systems (Windows 10/11)
- Effective communication skills.
- Self-motivated with the ability to work independently and as part of a team.
The Digital Operations Provisioning Officer plays a critical role in our organisation's digital ecosystem, contributing to the smooth functioning of IT infrastructure. If you are proactive with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity all additional training will be provided.
*Please use the 'Supporting Information' Section within the application to describe in detail all of your relevant skills and knowledge that will be helpful for this post. We want to know as much about you as possible.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Person Specification
Qualifications
Essential
- Educated to Diploma Level in an IT related subject or equivalent experience
- Experience in supporting Computer Hardware & Software
Desirable
- CompTIA A+ Hardware or equivalent
Knowledge
Essential
- Supporting Windows 10/11 Operating Systems
Desirable
- TCP/IP Configuration
- LAN Troubleshooting
Experience
Essential
- Able to work alone or as part of a team
- Customer focussed and able to supply first class support
Desirable
- Experience of working in a Health Care setting
Skills
Essential
- Good problem solving, fault finding and rectification techniques
- Competent in the use of Microsoft Office Applications
- Ability to think clearly and logically
Desirable
Person Specification
Qualifications
Essential
- Educated to Diploma Level in an IT related subject or equivalent experience
- Experience in supporting Computer Hardware & Software
Desirable
- CompTIA A+ Hardware or equivalent
Knowledge
Essential
- Supporting Windows 10/11 Operating Systems
Desirable
- TCP/IP Configuration
- LAN Troubleshooting
Experience
Essential
- Able to work alone or as part of a team
- Customer focussed and able to supply first class support
Desirable
- Experience of working in a Health Care setting
Skills
Essential
- Good problem solving, fault finding and rectification techniques
- Competent in the use of Microsoft Office Applications
- Ability to think clearly and logically
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
