Job summary
Are you interested in working as an Administrator in General Practice? We have an exciting opportunity available for a Practice Administrator role within our Health Board Managed GP Practice working across two sites at Cymmer and Cwmafan.
This is a diverse role which includes a variety of administrative tasks to assist with the smooth running of Practice. The post holder will also be the first point of contact for reception services for patients and will act as a communication link between patients and the practice team.
This is permanent post - various hours available.
Main duties of the job
The receptionist is the gatekeeper of the Practice and will be required to converse daily with patients and other professionals via telephone and face-to-face therefore good communications skills are essential.
The post holder will be expected to:-
Maintain a working knowledge of the clinical system, this will include the operation of the appointment system i.e. times of all clinics, duration of appointments, health professional rotas.
Follow procedures for booking routine and urgent appointments, this will include acting as a call handler to gather a minimum dataset as in line with agreed protocols, including requests for home visits, clinical queries and dealing with emergency situations efficiently within the scope of the role.
Advise patients of relevant charges for non-NHS services, accept payment and issue receipts.
Explain practice arrangements and requirements for new and temporary patients and assist the registering of new patients and new patient checks.
Respond to all queries and requests for assistance from patients and other visitors to the practice as appropriate.
Responsible for ensuring the reception and waiting areas are clean, tidy and there are relevant up to date resources available for patients.
Direct patients in accessing the appropriate service or Health Care Professional in a courteous, efficient and effective way.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- NVQ Level 2 or relevant equivalent experience
- Understanding of data protection
- Understanding, acceptance and adherence to the need for confidentiality
Experience
Essential
- Experience of working in an Administration role
- Experience of working in teams/multidisciplinary environments
- Experience of data input and retrival
Desirable
- Experience within General Practice
- Extensive GP clinical systems experience
Aptitude and Abilities
Essential
- Able to present factual information and refer questions to others where appropriate.
- Able to deal with sensitive issues with tact and diplomacy.
- Good IT skills
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Have good verbal and written communication skills.
- Ability to plan and organise own workload
- Conscientious, hard working and committed and an Effective listener
Desirable
Values
Essential
- Shows empathy and Compassion
- Shows Resilience, Flexibility and is adaptable
- Uses own initaitve
- Willing to seek out learning and committed to continuous improvement
Person Specification
Qualifications
Essential
- NVQ Level 2 or relevant equivalent experience
- Understanding of data protection
- Understanding, acceptance and adherence to the need for confidentiality
Experience
Essential
- Experience of working in an Administration role
- Experience of working in teams/multidisciplinary environments
- Experience of data input and retrival
Desirable
- Experience within General Practice
- Extensive GP clinical systems experience
Aptitude and Abilities
Essential
- Able to present factual information and refer questions to others where appropriate.
- Able to deal with sensitive issues with tact and diplomacy.
- Good IT skills
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Have good verbal and written communication skills.
- Ability to plan and organise own workload
- Conscientious, hard working and committed and an Effective listener
Desirable
Values
Essential
- Shows empathy and Compassion
- Shows Resilience, Flexibility and is adaptable
- Uses own initaitve
- Willing to seek out learning and committed to continuous improvement
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Swansea Bay University Health Board
Address
Cymmer and Cwmafan Health Centre
Penllyn, Cwmafan and Station Road Cymmer
Port Talbot
SA12 9PY
Employer's website
https://sbuhb.nhs.wales/ (Opens in a new tab)
