Swansea Bay University Health Board
This job is now closed
To provide a point of contact, reception service for dental patients and act as a communication link between patients and dental clinical staff.
To ensure that high standards of patient care are maintained at all times and that the dental team is fully supported.
To work within the guidance of SBUHB Values
Main duties of the job
- To schedule appointments for patients and subsequent appointments If and when necessary.
- To issue appropriate NHS dental forms to patients starting or completing treatment and to ensure the patient receives adequate support to complete the paperwork promptly and accurately.
- To deal with enquiries from the dental team as and when they occur and ensure that follow up actions from their enquiries are completed within the given timescale.
- To receive patients and other visitors to the dental unit.
- To provide reception duties, ensuring that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.
- To liaise with GP/Dental practices regarding patient demographic information.
- To ensure that all handover documentation is read and completed accurately.
- To liaise with consultants and medical secretaries re: prioritisation of outpatient referrals.
- The accurate booking of appointments into the appropriate clinics.
- Requesting and printing appropriate letters to patients including relevant information literature.
- Printing appropriate clinic lists.
- Utilisation of e-mail.
- Good I.T skills
- To collect patient NHS dental charges for emergency treatments or completed courses of treatment and ensure these payments are documented efficiently and accurately.
- To work in a busy, sometimes stressful environment.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).