Dental Receptionist

Job summary

To provide a point of contact, reception service for dental patients and act as a communication link between patients and dental clinical staff.

To ensure that high standards of patient care are maintained at all times and that the dental team is fully supported.

To work within the guidance of SBUHB Values

Main duties of the job

• To schedule appointments for patients and subsequent appointments If and when necessary.
• To issue appropriate NHS dental forms to patients starting or completing treatment and to ensure the patient receives adequate support to complete the paperwork promptly and accurately.
• To deal with enquiries from the dental team as and when they occur and ensure that follow up actions from their enquiries are completed within the given timescale.
• To receive patients and other visitors to the dental unit.
• To provide reception duties, ensuring that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.
• To liaise with GP/Dental practices regarding patient demographic information.
• To ensure that all handover documentation is read and completed accurately.
• To liaise with consultants and medical secretaries re: prioritisation of outpatient referrals.
• The accurate booking of appointments into the appropriate clinics.
• Requesting and printing appropriate letters to patients including relevant information literature.
• Printing appropriate clinic lists.
• Utilisation of e-mail.
• Good I.T skills
• To collect patient NHS dental charges for emergency treatments or completed courses of treatment and ensure these payments are documented efficiently and accurately.
• To work in a busy, sometimes stressful environment.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.