Administration Officer, Single Point of Access

Job summary

The post holder will provide comprehensive administrative support to the Service.

This includes; providing administrative support to the team, arranging meetings, coordinating information, preparation of agendas, minute taking, data entry,

Undertake some triage work under the supervision of clinical staff.

Generation of daily work list for administration staff and regular routine audits.

The post holder will communicate and liaise with staff and members of partner organisations, produce work to deadlines whilst ensuring compliance with Health Board policies.

This is a key supporting role in the effective running of the team,which includes the management of resources as part of the core duties.

The duties and responsibilities listed below are not intended to be exhaustive, but are set out to indicate the main areas of activity currently expected.

The post holder will, therefore, be expected to adopt a flexible approach when the needs of the service require.

Main duties of the job

Provide information orally, in writing and electronically to inform clients, work colleagues, and external partner organisations using tact and persuasive skills when necessary i.e. when dealing with angry/upset members of the public.

Ensure effective communication between team members providing information and advice in a timely manner.

Provide an effective and professional service when liaising with colleagues, stakeholders and the public.

Meet and greet visitors in a professional and polite manner, ensuring adherence to office protocol.

Manage the systems, direct telephone calls appropriately and relaymessages accurately and in a timely fashion (calls may be confidential andsensitive and be from a range of internal/external individuals and organisations).

Setting up, managing and maintaining electronic and hard filing systems,ensuring that information is appropriately and securely stored, filed andretrievable whilst adhering to information governance guidelines to protect personal information.

Deal with personal emails and take action on delegated emails at managers' request and supervision.

The post holder will provide basic advice to clients and the as appropriate to the service.

Contribute to team meetings

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.