Job summary
The main purpose of this role is to undertake information and data analysis for the Patient Feedback team. This includes Patient Experience and Patient Safety information to support the patient safety agenda of the Health Board. This will include:
- Developing, updating and maintaining robust patient feedback databases as required
- Analysing all patient feedback experience to produce robust ward to board reports
- Data and information interrogation to determine, themes, areas of risk, hot spots and provide exception & assurance reporting
- Support the responsible officer for the Civica patient experience software reporting tool
- Provide training and support to staff across all areas of the Health Board on the Civica system and reports to ensure staff are capable and competent in its use.
- Responsible for development and update of the Civica system, Patient
- Experience with Websitesand developing Digital Stories, patient leaflets and maintaining SharePoint sites
Main duties of the job
An opportunity has arisen for an enthusiastic, highly motivated, competent and experienced support officer to join the Patient Experience Team.
This position requires someone who has experience of working using their own initiative, who is a team player, organised and is able to work well under pressure. This position also requires good communication skills and the ability to meet the demands of working in a busy environment.
The post holder will be responsible for delivering projects, work streams withinagreed and specified timescales to meet service key performance indicators (KPI)and will;
- Work autonomously manage and prioritise own work load
- Assist in planning and performing information & data reporting solutions anddemonstrations.
- Plan and produce/develop guidance reports for clear understanding of datascoring ensuring information is shared timely and within date.
- Work with Patient Experience Manager to deliver the patient experience workplan and strategy.
Please see JD & PS for full details.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
For the full detailed job description regarding this role please read the full:
Patient Experience Officer JD & PS
Job description
Job responsibilities
For the full detailed job description regarding this role please read the full:
Patient Experience Officer JD & PS
Person Specification
Experience
Essential
- Experience of working with dashboard
- Experience of working within a Patient Experience environment
- Evidence of liaison and partnership working with stakeholders including services user/carers, members of the public and a wide range of stakeholders
- Experience of building and maintaining robust, effective, professional relationships and networks across a wide range of professions and organisations
Desirable
Qualifications
Essential
- Level 4 Diploma in Business Administration or able to demonstrate the equivalent level of knowledge, skills and experience
- Evidence of CPD and or education and training
- Experience of using NHS systems eg CIVICA/SharePoint, Datix web and Microsoft Office suite including virtual platforms etc
Aptitude and Abilities
Essential
- Ability to interpret highly complex informatics concepts
- Excellent verbal, written & presentation skills
- Ability to work successfully under pressure, prioritising and managing conflicting deadlines
- Ability to deliver high quality work within timescales
Other
Essential
- Caring & Compassionate nature Team player
- Ability to relate to staff of all disciplines and seniority and build creditability with a wide range of professionals
- Self-motivated and enthusiastic professional
- Innovative thinker, with proven problem solving skills
- Work flexibly and across all Health Board premises
Person Specification
Experience
Essential
- Experience of working with dashboard
- Experience of working within a Patient Experience environment
- Evidence of liaison and partnership working with stakeholders including services user/carers, members of the public and a wide range of stakeholders
- Experience of building and maintaining robust, effective, professional relationships and networks across a wide range of professions and organisations
Desirable
Qualifications
Essential
- Level 4 Diploma in Business Administration or able to demonstrate the equivalent level of knowledge, skills and experience
- Evidence of CPD and or education and training
- Experience of using NHS systems eg CIVICA/SharePoint, Datix web and Microsoft Office suite including virtual platforms etc
Aptitude and Abilities
Essential
- Ability to interpret highly complex informatics concepts
- Excellent verbal, written & presentation skills
- Ability to work successfully under pressure, prioritising and managing conflicting deadlines
- Ability to deliver high quality work within timescales
Other
Essential
- Caring & Compassionate nature Team player
- Ability to relate to staff of all disciplines and seniority and build creditability with a wide range of professionals
- Self-motivated and enthusiastic professional
- Innovative thinker, with proven problem solving skills
- Work flexibly and across all Health Board premises
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
