Job summary
An exciting opportunity has arisen for an enthusiastic individual to undertake the role of Administrative Support Officer (Band 3) within the Swansea Acute ClinicalTeam (ACT) based at Bonymaen Clinic, Swansea.
ACT is a community based nursing service with a specific short term remit for the provision of nursing and medical interventions in patients' homes.
The service is made up of professionals including a Consultant Geriatrician, GPs, Advanced Practitioners, Nurses, Health Care support workers and Administrators.
As a member of the administration team you will ensure a high quality reception and efficient administration service is provided to the service as a whole. This will include flexible working across both Swansea and Neath sites. Excellent communication and organisational skills are essential, as is experience in a customer service background
Main duties of the job
As an administrative support officer you will undertake the day to day administration of the service. You will be the first point of contact for health professionals, patients, their families and other agencies. You will assist in taking referrals, scheduling appointments, dealing with queries and inputting data on to patient management systems.
The role will require that you work in an established multidisciplinary team so you will need to be able to demonstrate good team working skills and behaviours, in addition to working autonomously. You may be required to deputise for the Administration Manager in their absence, which will require advanced initiative and people management skills.
We are looking for an individual who is self-motivated, organised and flexible in approach, with demonstrable experience. You should have a proven educational background, educated to a vocational level 3 in administration or equivalent. Advanced computer / keyboard skills, experience and knowledge of Microsoft office packages and excellent customer service skills are essential for this role. Previous NHS clerical experience and knowledge of clinical administration systems, such as Clinical Portal and Oracle is highly desirable for this post although training will be provided.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click "Apply Now" to view in Trac.
Person Specification
Qualifications
Essential
- 5 GCSE grades (or equivalent)
- Educated to vocational level 3
- Relevant level of knowledge, skills & experience
Desirable
- Microsoft (Word, Outlook, Excel) qualification
- RSA Stage II typing / word processing (or equivalent)
- ECDL
Experience
Essential
- Comprehensive experience in general office administration
- Experience providing customer service
- In depth knowledge of Microsoft Office / 365
- Experence in note taking / letter typing / diary management
Desirable
- Experience of working in an NHS clerical capacity
- Experience in dealing with a wide range of people
- Dealing with a busy switchboard
- Experience of supporting a multidisciplinary team
Skills
Essential
- Good organisational skill
- Efficient and prompt production of documents and data entry
- Good oral and written communication skills
- Ability to work to tight deadlines and work independently
- Ability to deal with matters in a confidential and professional manner
- Ability to prepare information for meetings including reports, forms and tables
- Ability to collate and analyse basic data
Person Specification
Qualifications
Essential
- 5 GCSE grades (or equivalent)
- Educated to vocational level 3
- Relevant level of knowledge, skills & experience
Desirable
- Microsoft (Word, Outlook, Excel) qualification
- RSA Stage II typing / word processing (or equivalent)
- ECDL
Experience
Essential
- Comprehensive experience in general office administration
- Experience providing customer service
- In depth knowledge of Microsoft Office / 365
- Experence in note taking / letter typing / diary management
Desirable
- Experience of working in an NHS clerical capacity
- Experience in dealing with a wide range of people
- Dealing with a busy switchboard
- Experience of supporting a multidisciplinary team
Skills
Essential
- Good organisational skill
- Efficient and prompt production of documents and data entry
- Good oral and written communication skills
- Ability to work to tight deadlines and work independently
- Ability to deal with matters in a confidential and professional manner
- Ability to prepare information for meetings including reports, forms and tables
- Ability to collate and analyse basic data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
