Job summary
An exciting opportunity has arisen in SBU Managed GP Practice for a Senior Administrator.
This post holder is part of the Swansea Bay Health Board - Practice Management Team and will provide support to the Office Manager across a range of duties.
This will include the management of front-line services, general office duties, referrals and practice computing, to ensure the provision of high quality, prudent, front-line administrative services to the patients of the Health Board Managed Practice.
Main duties of the job
The post holder is responsible for supporting the Office Manager in the smooth running of the practice's operational functions and will manage the administrative support for the delivery of patient services including the day-to-day running of the reception services.
The post holder will be responsible for the practice referral management system and will ensure that all referrals meet the time sensitive needs of the patients. This requires developing and maintain a referral system and workflow to track and manage all Practice referrals.
The post holder will support the management of the practice appointment systems and liaise with the necessary staff to ensure clinical rooms are allocated and available for use across both sites.
About us
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ 3 or relevant experience3
- Continuous professional development
- Excellent knowledge of information requirements and data standards and definitions within a healthcare environment in particular within a GP practice
Desirable
Experience
Essential
- A good general understanding of clinical and non-clinical processes within a GP Practice
- Experience of staff management
- Experience in dealing with challenging patients
- Experience of dealing with highly complex sensitive and contentious information.
- Experience of leadership within a Primary Care environment.
- Experience of working in partnership with other organisations
- Experience of managing staff and team working
Aptitude and Abilities
Essential
- Ability to lead and direct a team
- Excellent IT and analytical skills with knowledge of IT tools/systems
- Ability to analyse and assimilate information in order to achieve positive outcomes
- Excellent verbal, written, communication & presentation skills
- Track record of delivering high quality work in demanding timescales
- Ability to develop and maintain effective team working and working relationships
- Ability to travel to both practice sites
Values
Essential
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect.
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
- Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values.
- Motivated to use initiative to recognise problems and seek solutions whilst understanding the importance of empowering and enabling others (patients, families, colleagues).
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation.
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Other
Essential
- Special requirements to perform in the role e.g. Ability to travel within geographical area. Able to work hours flexibly.
Person Specification
Qualifications and/or Knowledge
Essential
- NVQ 3 or relevant experience3
- Continuous professional development
- Excellent knowledge of information requirements and data standards and definitions within a healthcare environment in particular within a GP practice
Desirable
Experience
Essential
- A good general understanding of clinical and non-clinical processes within a GP Practice
- Experience of staff management
- Experience in dealing with challenging patients
- Experience of dealing with highly complex sensitive and contentious information.
- Experience of leadership within a Primary Care environment.
- Experience of working in partnership with other organisations
- Experience of managing staff and team working
Aptitude and Abilities
Essential
- Ability to lead and direct a team
- Excellent IT and analytical skills with knowledge of IT tools/systems
- Ability to analyse and assimilate information in order to achieve positive outcomes
- Excellent verbal, written, communication & presentation skills
- Track record of delivering high quality work in demanding timescales
- Ability to develop and maintain effective team working and working relationships
- Ability to travel to both practice sites
Values
Essential
- Shows empathy and compassion towards others - a natural disposition to put yourself in someone else's shoes. Sees and treats others as individuals (patient, families, colleagues) and treats people with dignity and respect.
- Shows resilience, adaptability and flexible approach as situations arise and positivity when times are tough.
- Shows respect for others' views and appreciate others' inputs and encourage colleagues to display our values.
- Motivated to use initiative to recognise problems and seek solutions whilst understanding the importance of empowering and enabling others (patients, families, colleagues).
- Friendly and helpful disposition, awareness of how our own and others' behaviours impact on people's experiences and the organisation's reputation.
- Willing to seek out learning, give and accept constructive feedback and committed to continuous improvement.
Other
Essential
- Special requirements to perform in the role e.g. Ability to travel within geographical area. Able to work hours flexibly.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
