Job summary
We are looking for a friendly and motivated individual to join our team in Swansea Bay UHB CMATS, Persistent Pain, ELP & Prehab Services.
The post holder will provide administrative and reception services support to facilitate and ensure the smooth, efficient and effective running of the service.
The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover within the Health Board.
Main duties of the job
This is an Administration Officer role will require the post holder to provide administration/reception services which will include the use of good communication skills and the production of documents, updating of e-systems, collating of information, mail distribution, filing, typing, booking venues etc.
The applicants must be proficient in Microsoft Office, Health Board systems and have good keyboard skills. They should be able to communicate effectively with patients and colleagues at all levels, able to work unsupervised as well as part of a team, and able to deal with difficult situations and use their initiative.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Good standard of education - GCSE or equivalent in English and Maths
- ECDL or equivalent qualification / experience
- RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment
Desirable
- NVQ Business Administration Level 2
Aptitude and Abilities
Essential
- Good telephone manner Keyboard skills
- Effective organisational skills
- Ability to deal with patients/visitors face to face and via telephone
- Ability to work independently and as part of a team
- Ability to display empathy and sensitivity toward others
- Excellent customer care skills
- Ability to undertake several tasks at the same time whilst maintaining a high standard of work
Desirable
Experience & Knowledge
Essential
- Experience of using Microsoft office applications including Word, Excel and PowerPoint
- Experience of data entry
- Experience of dealing with the public answering enquires and follow up action
Person Specification
Qualifications
Essential
- Good standard of education - GCSE or equivalent in English and Maths
- ECDL or equivalent qualification / experience
- RSA/OCR II qualification or equivalent demonstrable skills Experience of working in an office environment
Desirable
- NVQ Business Administration Level 2
Aptitude and Abilities
Essential
- Good telephone manner Keyboard skills
- Effective organisational skills
- Ability to deal with patients/visitors face to face and via telephone
- Ability to work independently and as part of a team
- Ability to display empathy and sensitivity toward others
- Excellent customer care skills
- Ability to undertake several tasks at the same time whilst maintaining a high standard of work
Desirable
Experience & Knowledge
Essential
- Experience of using Microsoft office applications including Word, Excel and PowerPoint
- Experience of data entry
- Experience of dealing with the public answering enquires and follow up action
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
