Job summary
Swansea Bay University Health Board is offering an exciting opportunity for an experienced Network and Telecoms Engineer to work within an ambitious ICT Operations team. The individual will need to have excellent technical background with an interest in innovative IT solutions that could be used within the Health care environment.
In the current climate, there will be opportunity for Home working, but also a need to attend site when required.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Main duties of the job
The successful applicant will have excellent communication and organisational skills:-o Work with the Health Boards departments to encourage the use of digital technology and help identify deliverable benefits.o As a good communicator, the individual will need to be able to deal with staff at all levels, in addition to communicating with staff within the Health Board, the individual must have good skills in explaining requirements to suppliers in technical meetings and project meetings.o You will be given the opportunity to work with the very best Cisco equipmento Troubleshoot complex network and telephony issues.o Contribute to the production of business cases, ensuring that these cases utilise appropriate technology available.o Monitor the digital device market, checking the suitability of new devices for using within the health board.o Ensure technical solutions comply with departmental policies and agreed standards.o Provide technical documentation when required and as part of all project implementations.The successful candidate will be a highly experienced Network and Telecoms engineer with a keen interest in WiFi technology.
About us
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.
Job description
Job responsibilities
Key Tasks
- Network Team leader.
- Deputise for the IT Network Manager.
- Work closely with the Network Manager to provide expert technical advice to provide the long term strategic plans for IP Telephony, data Network systems and cyber security.
- Deliver systems which maximise functionality and implemented in a way which conforms to best practice in protecting the organisation from cyber security threats.
- Provide specialist advise and produce design and policy documentation, for the efficient and effective running of 24/7 network, IP telephony and associated security systems.
- Responsible for the day to day management of IT Network, IP Telephony, Firewall and Intrusion prevention systems. Ensure these systems run efficiently and effectively within the allocated resources.
- Consultant and mentor for Network Team providing specialist advice for LAN/WAN, Wireless, VoIP and network security systems.
- Plan and organise resources and technical implementations for delivery of projects that involve networks, network security and telecommunications.
- In conjunction with the Network Manager identify areas of improvement to support the Health Boards business needs.
- Ensure the IT Network, IP Telephony and associated systems are secure and make recommendations for increased security as appropriate and as part of the SOP process.
- Work closely with the Network manager to produce the strategic plan for delivery of Network and IP Telephony services to support the overall IT Operations Strategy.
- Assist the Network Manager with in-depth technical plans to support projects which potentially impact across all areas of the Health Board (and externally) in order to deliver new/improved access and reliability to both clinical and non clinical areas.
- Work closely with the Infrastructure, Systems and Service Desk support teams in diagnosing faults, fault rectification and delivering network services.
- Ensure all network services are installed and maintained in line with Standard Operating Procedures (SOPs) and Secure System Policies (SSPs).
- Ensure Disaster recovery testing is performed in line with the schedule set out in the SOPs.
- As a Senior Member of the IT Management Team, contribute to and participate in developing a service which supports the Health Boards 24/7 critical systems as appropriate.
- Provide specialist advice in the establishment and support of IP telephony and data communication systems across the Health Board.
- Provide and receive complex IP telephony and data network issues. Need to gain agreement/cooperation with IT, other Health Board staff as well as third parties in providing a solution for these issues. Agree course of action and provide direction in order to help resolve such issues.
- Analyse, investigate and resolve complex network queries facts and compare a range of options and make appropriate recommendations.
- Ability to analyse highly complex issues where there may or may not be any precedent set. This may specifically be network or VoIP related but could also include elements within Infrastructure and Systems management within the Health Board and between other healthcare organisations (eg access to systems, virus outbreaks, firewall, IPS, backup times, DHCP, DNS issues etc).
- Provide baseline information and trends on Network Equipment to predict future requirements. Analyse this information to highlight areas requiring additional capacity, resilience and security and report to Senior Management Team.
- Ensure proactive monitoring and timely support of the converged data and voice network and security equipment. Identifying unusual trends in network traffic and act upon these as necessary.
- Investigate complex network system problems, analyse errors and rectify faults.
- Analyse firewall and Intrusion Prevention Systems (IPS) statistics to identify potential rogue hardware/software and breaches in the network security.
- Technical fault finding including:
- Network and telecommunications Hardware problems to component and firmware level.
- Network, telecommunications and Security Software configuration, compatibility and interaction issues.
- Identify and resolve VoIP Telephony faults, working closely with third parties.
- Work with IT Service Desk, to ensure response times for resolving network and telecommunications faults are in line with agreed service level agreements.
- Escalate or delegate network and VoIP support issues as appropriate.
- Organise work to minimise impact on users.
- Ensure internal and external IP Telephony and IT Network Systems Service Level Agreements (SLAs) are monitored and adhered to as appropriate.
- Ensure all changes are agreed and managed in a structured way complying with change control under ITIL best practice.
- Be aware of the limits of ones own and the Telecoms and Data Network Teams knowledge, skills and abilities.
- Assess the security impact and implications of incidents and events and report as appropriate.
- Participate in the on call rota.
Job description
Job responsibilities
Key Tasks
- Network Team leader.
- Deputise for the IT Network Manager.
- Work closely with the Network Manager to provide expert technical advice to provide the long term strategic plans for IP Telephony, data Network systems and cyber security.
- Deliver systems which maximise functionality and implemented in a way which conforms to best practice in protecting the organisation from cyber security threats.
- Provide specialist advise and produce design and policy documentation, for the efficient and effective running of 24/7 network, IP telephony and associated security systems.
- Responsible for the day to day management of IT Network, IP Telephony, Firewall and Intrusion prevention systems. Ensure these systems run efficiently and effectively within the allocated resources.
- Consultant and mentor for Network Team providing specialist advice for LAN/WAN, Wireless, VoIP and network security systems.
- Plan and organise resources and technical implementations for delivery of projects that involve networks, network security and telecommunications.
- In conjunction with the Network Manager identify areas of improvement to support the Health Boards business needs.
- Ensure the IT Network, IP Telephony and associated systems are secure and make recommendations for increased security as appropriate and as part of the SOP process.
- Work closely with the Network manager to produce the strategic plan for delivery of Network and IP Telephony services to support the overall IT Operations Strategy.
- Assist the Network Manager with in-depth technical plans to support projects which potentially impact across all areas of the Health Board (and externally) in order to deliver new/improved access and reliability to both clinical and non clinical areas.
- Work closely with the Infrastructure, Systems and Service Desk support teams in diagnosing faults, fault rectification and delivering network services.
- Ensure all network services are installed and maintained in line with Standard Operating Procedures (SOPs) and Secure System Policies (SSPs).
- Ensure Disaster recovery testing is performed in line with the schedule set out in the SOPs.
- As a Senior Member of the IT Management Team, contribute to and participate in developing a service which supports the Health Boards 24/7 critical systems as appropriate.
- Provide specialist advice in the establishment and support of IP telephony and data communication systems across the Health Board.
- Provide and receive complex IP telephony and data network issues. Need to gain agreement/cooperation with IT, other Health Board staff as well as third parties in providing a solution for these issues. Agree course of action and provide direction in order to help resolve such issues.
- Analyse, investigate and resolve complex network queries facts and compare a range of options and make appropriate recommendations.
- Ability to analyse highly complex issues where there may or may not be any precedent set. This may specifically be network or VoIP related but could also include elements within Infrastructure and Systems management within the Health Board and between other healthcare organisations (eg access to systems, virus outbreaks, firewall, IPS, backup times, DHCP, DNS issues etc).
- Provide baseline information and trends on Network Equipment to predict future requirements. Analyse this information to highlight areas requiring additional capacity, resilience and security and report to Senior Management Team.
- Ensure proactive monitoring and timely support of the converged data and voice network and security equipment. Identifying unusual trends in network traffic and act upon these as necessary.
- Investigate complex network system problems, analyse errors and rectify faults.
- Analyse firewall and Intrusion Prevention Systems (IPS) statistics to identify potential rogue hardware/software and breaches in the network security.
- Technical fault finding including:
- Network and telecommunications Hardware problems to component and firmware level.
- Network, telecommunications and Security Software configuration, compatibility and interaction issues.
- Identify and resolve VoIP Telephony faults, working closely with third parties.
- Work with IT Service Desk, to ensure response times for resolving network and telecommunications faults are in line with agreed service level agreements.
- Escalate or delegate network and VoIP support issues as appropriate.
- Organise work to minimise impact on users.
- Ensure internal and external IP Telephony and IT Network Systems Service Level Agreements (SLAs) are monitored and adhered to as appropriate.
- Ensure all changes are agreed and managed in a structured way complying with change control under ITIL best practice.
- Be aware of the limits of ones own and the Telecoms and Data Network Teams knowledge, skills and abilities.
- Assess the security impact and implications of incidents and events and report as appropriate.
- Participate in the on call rota.
Person Specification
Qualifications
Essential
- Masters Degree or Equivalent Experience
- CCNP or Equivalent Experience
- ITIL Foundation or Equivalent Experience
Desirable
- CCNP (non switching or Routing certification)
- Membership of a professional Body
Knowledge
Essential
- installing and maintaining Cisco Switches
- installing and maintaining Cisco Routers to include Cores
- Installing and maintaining Cisco Wireless Systems
- Installing and maintaining Cisco Security systems ISE, FIREPOWER
- Installing and maintaining Cisco Telephony to include CUBE
Desirable
- IT Systems within a healthcare Environment
- Significant experience of mentoring within an IT environment
Experience
Essential
- In Depth knowledge and experience in configuring monitoring, warning and security systems, Solarwinds, DNA, PRIME, ISE, Stealthwatch, Firepower
- Cisco IP CUCM and associated technologies (CUCM,UCCX, Unity, VG's, Cube, ESXI)
- troubleshooting connectivity issues and experience in tuning networks for VOIP, VC, cabling, devices, switches and firewalls
- Track record of designing and implementing networks wired, wireless, local and wide area and within budget, on time during projects needs
- Significant experience supporting large Cisco installations (1000 users+)
Desirable
- Hands on experience of Microsoft Windows Servers and IP Networking
- Hands on experience in administering internet facing DMZ
- Hands on experience with Cisco Cube and SIP trunks
Skills
Essential
- Excellent problem solving Skills, with the ability to think logically and clearly, elicit information from users and provide remote support, advise and train staff, explaining complex technical information in a clear manner
- Good report and documentation skills, able to present technical issues and proposals to the senior management team
- Be a good team working, be able to work alone, must be pro-active and self motivated in learning new technologies
- work with change management, adapt to change and new technologies
- Work on own initiative, manage time and priorities effectively, develop and maintain effective team working,
- Maintain excellent working relationships with 3rd party suppliers, ability to travel between sites in a timely manner
Desirable
- understanding of ICT and it's application to healthcare
- Excellent presentation skills
Person Specification
Qualifications
Essential
- Masters Degree or Equivalent Experience
- CCNP or Equivalent Experience
- ITIL Foundation or Equivalent Experience
Desirable
- CCNP (non switching or Routing certification)
- Membership of a professional Body
Knowledge
Essential
- installing and maintaining Cisco Switches
- installing and maintaining Cisco Routers to include Cores
- Installing and maintaining Cisco Wireless Systems
- Installing and maintaining Cisco Security systems ISE, FIREPOWER
- Installing and maintaining Cisco Telephony to include CUBE
Desirable
- IT Systems within a healthcare Environment
- Significant experience of mentoring within an IT environment
Experience
Essential
- In Depth knowledge and experience in configuring monitoring, warning and security systems, Solarwinds, DNA, PRIME, ISE, Stealthwatch, Firepower
- Cisco IP CUCM and associated technologies (CUCM,UCCX, Unity, VG's, Cube, ESXI)
- troubleshooting connectivity issues and experience in tuning networks for VOIP, VC, cabling, devices, switches and firewalls
- Track record of designing and implementing networks wired, wireless, local and wide area and within budget, on time during projects needs
- Significant experience supporting large Cisco installations (1000 users+)
Desirable
- Hands on experience of Microsoft Windows Servers and IP Networking
- Hands on experience in administering internet facing DMZ
- Hands on experience with Cisco Cube and SIP trunks
Skills
Essential
- Excellent problem solving Skills, with the ability to think logically and clearly, elicit information from users and provide remote support, advise and train staff, explaining complex technical information in a clear manner
- Good report and documentation skills, able to present technical issues and proposals to the senior management team
- Be a good team working, be able to work alone, must be pro-active and self motivated in learning new technologies
- work with change management, adapt to change and new technologies
- Work on own initiative, manage time and priorities effectively, develop and maintain effective team working,
- Maintain excellent working relationships with 3rd party suppliers, ability to travel between sites in a timely manner
Desirable
- understanding of ICT and it's application to healthcare
- Excellent presentation skills
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
