Job summary
Are you an organised, proactive, and detail-oriented professional with a passion for pharamcy operations? We are seeking a Pharmacy Operational Support Manager to join our team and play a pivotal role in ensuring the smooth delivery of pharmacy services.
This is a key role providing project and managerial support across a wide range of activities across the pharmacy department. You will work closely with teams to ensure efficient service delivery and support the strategic goals of the department.
Main duties of the job
Main Duties and Responsibilities
- Provide project support for service improvement initiatives and operational planning.
- Monitor, analyse, and report on activity levels and waiting times, ensuring data accuracy and timely reporting to stakeholders.
- Oversee and coordinate the on-call service, including rota planning and issue resolution.
- Line manage administrative and clerical staff, supporting their development and ensuring high standards of performance.
- Collaborate with multidisciplinary teams to enhance operational efficiency and excellent patient care.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
What Were Looking For
- Experience within a pharmacy team.
- Strong organisational and analytical skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data reporting and rota management systems.
- A proactive approach to problem-solving and service improvement.
Job description
Job responsibilities
What Were Looking For
- Experience within a pharmacy team.
- Strong organisational and analytical skills.
- Excellent communication and interpersonal abilities.
- Proficiency in data reporting and rota management systems.
- A proactive approach to problem-solving and service improvement.
Person Specification
Knowledge and Experience
Essential
- Qualified to Degree level or equivalent knowledge and experience or training
- Postgraduate Diploma or equivalent level of skills, knowledge and experience
- Staff or project management knowledge.
- Excellent communication skills.
- Customer care focus and confidence in dealing with client information.
- Report writing skills.
- Presentation skills.
- Keyboard skills with familiarity of Microsoft office software e.g. Word, Excel, PowerPoint, and Outlook
- Experience of working within the NHS.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
- Experience in the use of electronic systems/databases.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Desirable
- An understanding of waiting list management.
- Project Management qualification.
- Management/Leadership qualification.
- Knowledge of targets and waiting lists.
- Knowledge of Welsh PAS (Myrddin), FACE, WCCIS, Clinical Portal or Swansea Bay WPAS.
Communication
Essential
Desirable
Person Specification
Knowledge and Experience
Essential
- Qualified to Degree level or equivalent knowledge and experience or training
- Postgraduate Diploma or equivalent level of skills, knowledge and experience
- Staff or project management knowledge.
- Excellent communication skills.
- Customer care focus and confidence in dealing with client information.
- Report writing skills.
- Presentation skills.
- Keyboard skills with familiarity of Microsoft office software e.g. Word, Excel, PowerPoint, and Outlook
- Experience of working within the NHS.
- Experience of collecting, collating, analysing and presenting waiting list information/data.
- Experience in the use of electronic systems/databases.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Desirable
- An understanding of waiting list management.
- Project Management qualification.
- Management/Leadership qualification.
- Knowledge of targets and waiting lists.
- Knowledge of Welsh PAS (Myrddin), FACE, WCCIS, Clinical Portal or Swansea Bay WPAS.
Communication
Essential
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
