Cwm Taf Morgannwg University Health Board

Health Care Support Worker

The closing date is 19 October 2025

Job summary

Are you a passionate, caring and dynamic person looking to make a real difference of individuals living with dementia? We're looking for innovative, forward-thinking Band 2 Nurse to join our specialist dementia assessment team at Ysbyty Cwm Cynon Hospital. This is a unique opportunity to be part of a specialist multi-disciplinary team delivering high - quality, compassionate and person-centred care to patients experiencing complex cognitive and behavioural needs. Our ward provides short term, holistic assessment for individuals with dementia whose needs cannot be met in other settings. If you're ready to be part of a compassionate, creative and skilled team and want to make a meaningful difference every day, we'd love to hear from you.

Main duties of the job

The post holder will assist in the provision of care to patients/clients by providing a range of personal care duties as designated by a care professional.

The main duties will include supporting health colleagues with delivering continuing health care packages in the community.

These tasks will involve direct and indirect care for the benefit of the patient/client in accordance with agreed protocols, and include basic care duties such as :

Enabling patients to maintain personal hygiene through assistance with shower/ bath, washing facilities access and use of toilet facilities; promoting independence where possible.

Enabling patients to eat and drink, assisting where appropriate.

Keeping up to date with mandatory training requirements.

Maintaining a good standard of infection control procedures, in accordance with organisational policies.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

110-ACS268-1025

Job locations

Ward 7 Ysbyty Cwm Cynon

New Road

Mountain Ash

CF45 4BZ


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

The post holder will have a good standard of general education including numeracy and literacy skills, with a commitment to undertake training to QCF Level 2 in Health and Social Care/Clinical Healthcare Support.

The post holder will be committed to complete Level 2 Vocational Training. They will maintain a personal portfolio and take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance.

The post holder will be required to complete a competency framework workbook to demonstrate ability to undertake Level 2 vocational practices.

The post holder will require standard keyboard skills to contribute to updating patients records electronically or paper copies.

Communication:

The post holder will :

Develop communication skills in order to convey routine information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events.

Communicate clearly, effectively and appropriately with the multi-disciplinary team.

Respond appropriately to routine queries, take phone messages and pass on written and verbal information to patients and staff in a timely manner.

Provide appropriate information to patients, family/visitors/carers and colleagues.

Accept instructions and receive constructive feedback from mentors/qualified staff.

Give constructive feedback on patient care and activities to relevant healthcare professionals where required.

Participate in discussions about patient care and development e.g. at team meetings, de-briefings, case conferences.

Plan their own daily allocated workload within the area.

Manoeuvre trolleys, wheelchairs and other equipment safely around the patients home.

Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures taking appropriate action/advice as needed.

Following a period of training, will be required to undertake some routine observations for patients/clients under their care.

Will require basic numeracy skills to utilise early warning indicators to recognise any patient deterioration/sudden change in condition, reporting immediately to Registered Nurse.

Identify monitor and report other patient equipment alarms to the Registered Nurse.

Responsibilities:

The post holder will be required to provide personal care to patients/clients including assisting with feeding, bathing and dressing, promoting independence where possible.

The post holder will assist in the care of patients with reduced mobility.

The post holder will assist patients with personal care such as oral hygiene and foot care.

The post holder will assist Registered Staff in undertaking last offices procedure.

The post holder will attend organisational induction programmes, mandatory training sessions and annual updates.

The post holder will collect/record data accurately in accordance with organisational guidelines.

The post holder may be required to maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; reporting when availability falls below an acceptable standard or level to a Registered Nurse.

The post holder will ensure safe custody, return or disposal of patients property, in accordance with organisational policies.

The post holder will be responsible for the safe use of equipment used by self and others.

The post holder will contribute to research, audits and clinical trials programmes carried out within the Department under direct supervision.

They will be required to follow all legislation and organisational policies, and will be asked to comment on procedures for own area of activity.

The post holder will work within established procedures when delivering care; and under the direct supervision of a Registered Nurse or Senior member of staff.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

The post holder will have a good standard of general education including numeracy and literacy skills, with a commitment to undertake training to QCF Level 2 in Health and Social Care/Clinical Healthcare Support.

The post holder will be committed to complete Level 2 Vocational Training. They will maintain a personal portfolio and take part in reflection and appropriate learning from practice, in order to maintain and develop competence and performance.

The post holder will be required to complete a competency framework workbook to demonstrate ability to undertake Level 2 vocational practices.

The post holder will require standard keyboard skills to contribute to updating patients records electronically or paper copies.

Communication:

The post holder will :

Develop communication skills in order to convey routine information effectively to patients, carers and other staff, overcoming any barriers to understanding and providing support during distressing or emotional events.

Communicate clearly, effectively and appropriately with the multi-disciplinary team.

Respond appropriately to routine queries, take phone messages and pass on written and verbal information to patients and staff in a timely manner.

Provide appropriate information to patients, family/visitors/carers and colleagues.

Accept instructions and receive constructive feedback from mentors/qualified staff.

Give constructive feedback on patient care and activities to relevant healthcare professionals where required.

Participate in discussions about patient care and development e.g. at team meetings, de-briefings, case conferences.

Plan their own daily allocated workload within the area.

Manoeuvre trolleys, wheelchairs and other equipment safely around the patients home.

Identify potential risks for all staff, patients and visitors and adhere to relevant incident reporting procedures taking appropriate action/advice as needed.

Following a period of training, will be required to undertake some routine observations for patients/clients under their care.

Will require basic numeracy skills to utilise early warning indicators to recognise any patient deterioration/sudden change in condition, reporting immediately to Registered Nurse.

Identify monitor and report other patient equipment alarms to the Registered Nurse.

Responsibilities:

The post holder will be required to provide personal care to patients/clients including assisting with feeding, bathing and dressing, promoting independence where possible.

The post holder will assist in the care of patients with reduced mobility.

The post holder will assist patients with personal care such as oral hygiene and foot care.

The post holder will assist Registered Staff in undertaking last offices procedure.

The post holder will attend organisational induction programmes, mandatory training sessions and annual updates.

The post holder will collect/record data accurately in accordance with organisational guidelines.

The post holder may be required to maintain adequate levels of stock, equipment and materials and facilitate the efficient, effective use of resources; reporting when availability falls below an acceptable standard or level to a Registered Nurse.

The post holder will ensure safe custody, return or disposal of patients property, in accordance with organisational policies.

The post holder will be responsible for the safe use of equipment used by self and others.

The post holder will contribute to research, audits and clinical trials programmes carried out within the Department under direct supervision.

They will be required to follow all legislation and organisational policies, and will be asked to comment on procedures for own area of activity.

The post holder will work within established procedures when delivering care; and under the direct supervision of a Registered Nurse or Senior member of staff.

Person Specification

Qualifications and/or Knowledge

Essential

  • Good standard of general education including numeracy and literacy skills, with a commitment to undertake training to QCF Level 2 in Health and Social Care/Clinical Healthcare Support.

Desirable

  • To hold QCF Level 2 qualifications in Health & Social Care/Clinical Health Care.

Experience

Essential

  • No previous experience is required.

Desirable

  • Previous care responsibilities

Aptitude and Abilities Skills

Essential

  • Good communication skills.
  • Able to demonstrate a positive and caring attitude to all patients, relatives and members of staff in a calm manner.

Desirable

  • Welsh language speaking and listening skills at a Level 3 or above

Personal Qualities

Essential

  • Must be motivated, and possess a non-judgemental attitude towards others.
  • Works well both as an individual and as part of a team, always acting in a professional manner.
Person Specification

Qualifications and/or Knowledge

Essential

  • Good standard of general education including numeracy and literacy skills, with a commitment to undertake training to QCF Level 2 in Health and Social Care/Clinical Healthcare Support.

Desirable

  • To hold QCF Level 2 qualifications in Health & Social Care/Clinical Health Care.

Experience

Essential

  • No previous experience is required.

Desirable

  • Previous care responsibilities

Aptitude and Abilities Skills

Essential

  • Good communication skills.
  • Able to demonstrate a positive and caring attitude to all patients, relatives and members of staff in a calm manner.

Desirable

  • Welsh language speaking and listening skills at a Level 3 or above

Personal Qualities

Essential

  • Must be motivated, and possess a non-judgemental attitude towards others.
  • Works well both as an individual and as part of a team, always acting in a professional manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ward 7 Ysbyty Cwm Cynon

New Road

Mountain Ash

CF45 4BZ


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ward 7 Ysbyty Cwm Cynon

New Road

Mountain Ash

CF45 4BZ


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager

Louise Walker

louise.walker@wales.nhs.uk

01443715369

Details

Date posted

15 October 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,833 a year pro rata per annum

Contract

Permanent

Working pattern

Part-time

Reference number

110-ACS268-1025

Job locations

Ward 7 Ysbyty Cwm Cynon

New Road

Mountain Ash

CF45 4BZ


Supporting documents

Privacy notice

Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)