Job summary
The post holder will provide an efficient front of house service predominantly out of office hours and on weekends supporting all members of staff working within the Mental Health Department at the Royal Glamorgan Hospital Mental Health Unit.
As well as reception duties, the role will also encompass data entry and other Clerical Duties. The post holder will be expected to portray a positive image and be able to liaise in a professional manner with colleagues, patients and visitors to the Department.
Main duties of the job
- Answer the telephone, deal with queries relevant to the service and/or take accurate messages.
- Meet and greet Visitors, Staff and members of the general public with professionalism and curtesy at all times.
- Receive, open, sort and distribute incoming mail and prepare outgoing mail on a daily basis.
- Use computerised system to book appointments and complete associated processes.
- Use Room Booking system to book meetings.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Job description
Job responsibilities
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see Welsh Language Guidance in the documents right at the bottom.
Person Specification
Qualifications/Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
Desirable
- NVQII Business Administration or relevant experience, skills and knowledge.
- OCR/RSA II typing or equivalent relevant experience and skills.
- ECDL.
- Knowledge of WPAS (Myrddin) System.
Experience
Essential
- Experience of using databases and data entry.
Desirable
- Previous NHS experience.
- Previous front of house experience.
Aptitude and Abilities
Essential
- Good standard of literacy and numeracy skills.
- Ability to transfer IT skills to new applications as required.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Values
Essential
- Sensitive to the issues faced by people with mental health problems
- Ability to work on own initiative
Person Specification
Qualifications/Knowledge
Essential
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical/office procedures, data input procedures acquired through on-the-job training.
Desirable
- NVQII Business Administration or relevant experience, skills and knowledge.
- OCR/RSA II typing or equivalent relevant experience and skills.
- ECDL.
- Knowledge of WPAS (Myrddin) System.
Experience
Essential
- Experience of using databases and data entry.
Desirable
- Previous NHS experience.
- Previous front of house experience.
Aptitude and Abilities
Essential
- Good standard of literacy and numeracy skills.
- Ability to transfer IT skills to new applications as required.
Desirable
- Welsh language speaking/listening skills at Level 3 or above
Values
Essential
- Sensitive to the issues faced by people with mental health problems
- Ability to work on own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
