Job summary
Support the Porter Services Supervisor and Porter Team Leader in supervising the provision of Porter and security services delivery that are managed from a Facilities Control Centre based at the hospital and ensuring a high quality service is delivered to patients, staff and visitors in accordance with service specifications. Post holder will be required to perform supplementary duties to respond to service needs and that are appropriate to the Facilities services and in line with their grade.
This post is fixed term for 6 months to meet the needs of the service.
Main duties of the job
Provide a full range of operational Porter Services 24/7. Prioritise and respond to security incidents where required and provide a porter/security service at other local Health sites where detailed in the post assignment instructions.
Report to the Porter Services duty Supervisor and the police any individuals reported or discovered committing criminal offences on Health Board premises in accordance with Health Board security policy and procedures.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
We listen, learn and improve
We treat everyone with respect
We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
The Porter Services department at Prince Charles Hospital provides a 24/7 service, and successful candidate will be required to work nights, weekends, and Bank Holidays to support this. Shift patterns will be discussed with candidates during the interview process and a flexible approach will be required to be successful for this vacancy. There may also be a requirement to support Porter Services departments at other hospitals.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Porter services comprise of operational duties associated with waste, transport, community beds team, mail, support to cleaning services and general hospital porter duty functions.
The post holder will be responsible for providing a portering service directly to patients and service users.
The post holder is to work within the Porter Services Service Level Agreement and detailed assignment instruction for the post and site. Is required to use own initiative when emergency incident and non-routine situations arise e.g. security and transport services incidents and challenges etc.
Contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter service which meets all organisational and legislative standards and support the Facilities Unit commitment to quality standards.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Porter services comprise of operational duties associated with waste, transport, community beds team, mail, support to cleaning services and general hospital porter duty functions.
The post holder will be responsible for providing a portering service directly to patients and service users.
The post holder is to work within the Porter Services Service Level Agreement and detailed assignment instruction for the post and site. Is required to use own initiative when emergency incident and non-routine situations arise e.g. security and transport services incidents and challenges etc.
Contribute to the provision of healthcare for the Cwm Taf Morgannwg University Health Board (CTMUHB) by delivering a porter service which meets all organisational and legislative standards and support the Facilities Unit commitment to quality standards.
Person Specification
Experience
Essential
- Working within a busy customer focused and productive work environment (preferably within a healthcare setting) Previous experience of providing customer services
Desirable
- Prior work experience of porter, security or transport services with the health service or related work e.g. retail, factory, HM forces etc
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Skills
Essential
- Ability to communicate at all levels that include basic report writing. Ability to work as part of a team
Desirable
- Basic knowledge of porter or transport, waste, security, services, healthcare porter services
Person Specification
Experience
Essential
- Working within a busy customer focused and productive work environment (preferably within a healthcare setting) Previous experience of providing customer services
Desirable
- Prior work experience of porter, security or transport services with the health service or related work e.g. retail, factory, HM forces etc
- Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.
Skills
Essential
- Ability to communicate at all levels that include basic report writing. Ability to work as part of a team
Desirable
- Basic knowledge of porter or transport, waste, security, services, healthcare porter services
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
