Mental Health Wellbeing Practitioner

Job summary

This posts are key roles within the 24/7 Mental Health First Response service and will be the first point of contact for people who may require urgent mental health support.

Mental Health & Wellbeing Practitioners provide effective mental health support to people calling the service who may be experiencing a mental health crisis. This may include triage and risk assessments, and brief psychosocial interventions.

Working via telephone and video calls, Mental Health & Wellbeing Practitioners will provide effective emotional support for people through the use of compassionate conversations and, when appropriate, encourage and guide effective self-management of emotional distress.

Mental Health & Wellbeing Practitioners will be able to recognise when a person requires more support than is possible to be delivered over the phone, such as a crisis mental health assessment or ongoing support and be confident to make the necessary arrangements to facilitate this with an appropriate registrant, clinician, service or organisation.

Main duties of the job

• Provide initial risk and mental health and wellbeing triage assessment, formulation for people who may be presenting with mental health and wellbeing concerns.
• Undertake triage assessments, based on latest empirical evidence and compliant with local policies and procedures.
• Working via telephone, Mental Health & Wellbeing Practitioners will use their knowledge, experience and training to provide a validating response to people in mental health crisis or experiencing emotional distress.
• Manage their own workload and prioritise task within a busy and pressured environment.
• Work well under pressure and use time management and organisational skills to ensure own wellbeing needs are met.
• Understand the processes required for an introduction or warm handover to other local services.
• Ensure that any concerns relating to workload are communicated to their line manager.
• Be able to work dynamically and adapt to change.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.