Job summary
The Data Entry Officer will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department.
The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation. Also, to ensure that through personal development the post holder should assist in the implementation of Health Board policies and procedures in order to achieve the Board objectives.
Main duties of the job
Liaise with patients/ professionals within the Trust, LA and external agencies. Use communication and interpersonal skills to foster good working relationships. Handle routine information with tact, persuasion, and empathy, especially when dealing with distressed clients and carers. Reception duties, including meeting and greeting clients and visitors. Use judgment skills to seek advice for urgent telephone calls. Organise daily work processes as part of a team, providing admin support to the LPMHS. Filing. Maintain filing systems and databases. Receipt and distribute mail for the department. Undertake photocopying and liaise with colleagues/departments as required. Undertake data entry, including making and outcome appointments. Use Health Board and Local Authority clinical systems frequently.
Deal sensitively with clients in person and via telephone. Handle distressing circumstances and highly sensitive correspondence. Work within standard operating procedures, using initiative when unsupervised or off-site. Ensure safe use of all equipment, reporting faults to the Team Leader. Secure all work areas before leaving at the end of the day. Participate in performance appraisals and maintain a personal portfolio. Save and store electronic information as per Directorate procedures. Assist the Administration Support Manager with departmental audits as required.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Qualifications and Knowledge
Essential:
NVQ II in administration subject or relevant experience, skills and knowledge.
RSA II typing qualification or equivalent relevant experience.
Knowledge of administrative and clerical procedures and database use.
Skills and Attributes:
Essential
Good interpersonal skills.
Ability to work in a challenging environment.
Good communication and listening skills.
Non-judgemental.
Sensitive to issues faced by clients with Mental Health problems.
Ability to project a positive image.
Ability to transfer IT skills to new applications.
Confident in using Microsoft Word, Outlook, Power Point.
Experience:
Essential
Previous office experience.
Experience of audio typing.
Experience of using databases.
Other Role Requirements
Essential
Flexible in approach to work to meet the needs of the service.
Ability to travel to any site managed by the Mental Health Directorate in a timely manner.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Qualifications and Knowledge
Essential:
NVQ II in administration subject or relevant experience, skills and knowledge.
RSA II typing qualification or equivalent relevant experience.
Knowledge of administrative and clerical procedures and database use.
Skills and Attributes:
Essential
Good interpersonal skills.
Ability to work in a challenging environment.
Good communication and listening skills.
Non-judgemental.
Sensitive to issues faced by clients with Mental Health problems.
Ability to project a positive image.
Ability to transfer IT skills to new applications.
Confident in using Microsoft Word, Outlook, Power Point.
Experience:
Essential
Previous office experience.
Experience of audio typing.
Experience of using databases.
Other Role Requirements
Essential
Flexible in approach to work to meet the needs of the service.
Ability to travel to any site managed by the Mental Health Directorate in a timely manner.
Person Specification
Qualifications and Knowledge
Essential
- NVQ II in administration subject or relevant experience, skills and knowledge. RSA II typing qualification or equivalent relevant experience. Knowledge of administrative and clerical procedures and database use.
Desirable
- Knowledge of working with Myrddin, FACE and WCCIS. Audio typing qualification. Knowledge of some medical terminology. NVQII in Business Administration and/or Customer Care
Skills and Attributes
Essential
- Good interpersonal skills. Ability to work in a challenging environment. Good communication and listening skills. Non-judgemental. Sensitive to issues faced by clients with Mental Health problems. Ability to project a positive image. Ability to transfer IT skills to new applications. Confident in using Microsoft Word, Outlook, Power Point.
Experience
Essential
- Previous office experience. Experience of audio typing. Experience of using databases.
Desirable
- Experience of working in an NHS environment.
Gofynion Rl Eraill
Essential
- Flexible in approach to work to meet the needs of the service. Ability to travel to any site managed by the Mental Health Directorate in a timely manner.
Person Specification
Qualifications and Knowledge
Essential
- NVQ II in administration subject or relevant experience, skills and knowledge. RSA II typing qualification or equivalent relevant experience. Knowledge of administrative and clerical procedures and database use.
Desirable
- Knowledge of working with Myrddin, FACE and WCCIS. Audio typing qualification. Knowledge of some medical terminology. NVQII in Business Administration and/or Customer Care
Skills and Attributes
Essential
- Good interpersonal skills. Ability to work in a challenging environment. Good communication and listening skills. Non-judgemental. Sensitive to issues faced by clients with Mental Health problems. Ability to project a positive image. Ability to transfer IT skills to new applications. Confident in using Microsoft Word, Outlook, Power Point.
Experience
Essential
- Previous office experience. Experience of audio typing. Experience of using databases.
Desirable
- Experience of working in an NHS environment.
Gofynion Rl Eraill
Essential
- Flexible in approach to work to meet the needs of the service. Ability to travel to any site managed by the Mental Health Directorate in a timely manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
