Job summary
To contribute to the provision of health care to patients and relatives by providing a comprehensive and confidential clerical and receptionist support in relation to emergency attendances and admissions.
This service is provided 24 hours each day throughout the whole year. At all times the appropriate systems, procedures, policies and processes should be followed for all the patients to experience a smooth journey at all times.
Main duties of the job
The receptionist will be required to perform the full range of duties outlined in the job description.
The Emergency Department provides a 24/7 service, therefore the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.
Pncipal Duties include:
- Providing full reception service to patients, visitors and staff
- To ensure all patients are registered , transferred, admitted and discharged correctly throughout their journey in the Emergency Department.
- To input and extract data from the Ptient Admnistration System - WPAS.
- To undertake full clerical duties following office procedures to ensure the smooth running of the whole of the Emergency Department.
- To co-ordinate appointments.
- Ensure WPAS is kept up-to-date at all times.
- The receptionist will be required to provide a full reception service to patients, staff, visitors and external callers.
They will need excellent verbal communication skills responding to enquires face to face as well as dealing with telephone queries. At times the information may be of a sensitive nature and the ability to deal with emotional/distressed patients/visitors is essential.
The receptionist will also be required to deal with communication barriers which will require tact and diplomacy.
The receptionist will be the first point of contact at the Emergency Department.
About us
Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.
Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.
CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.
Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:
o We listen, learn, and improve
o We treat everyone with respect
o We work together as one team
CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.
Job description
Job responsibilities
The receptionist will be required to perform the full range of duties outlined in the job description.
The Emergency Department provides a 24/7 service, therefore the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Job description
Job responsibilities
The receptionist will be required to perform the full range of duties outlined in the job description.
The Emergency Department provides a 24/7 service, therefore the receptionist will be expected to cover a mixture of shifts including days evenings, nights and weekends covering the Reception area and clinical shop floor area.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesnt mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isnt fluency, just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of education (4 GCSE grade C or above)
- NVQ III or the equivalent level of Knowledge, Training or Experience
- Computer literate
- Understanding of Office Software packages
Desirable
- Awareness of vulnerable adult and children policies
- Knowledge of patient information systems
- Knowledge of unscheduled care performance targets.
- Understanding of medical terminology.
Experience
Essential
- Working using own initiative and as part of a team.
- Working to deadlines
- Being able to determine priorities
- Previous experience in a customer facing/admin & clerical role
Desirable
- Previous experience in a similar role
- Previous NHS experience
- Experience of working with hospital IT systems
- Experience of dealing with the general public
Aptitude and Abilities
Essential
- Good interpersonal and communication skills (verbal and written)
- Excellent customer care skills and the ability to keep calm in stressful situations.
- Ability to use own initiative and to work as part of a team. Accurate data inputting IT skills
- Good use and understanding of English language
Desirable
- Welsh language speaking/listening skills at Level 3 or above
- Trained in WPAS or experience with other patient information systems
Values
Essential
- Self-motivated and enthusiastic
- Flexible approach to work
- Organised
- Sympathetic manner
- Ability to work to deadlines
- Flexible working practices
- Ability to work under pressure
- Team worker
Person Specification
Qualifications and/or Knowledge
Essential
- Good standard of education (4 GCSE grade C or above)
- NVQ III or the equivalent level of Knowledge, Training or Experience
- Computer literate
- Understanding of Office Software packages
Desirable
- Awareness of vulnerable adult and children policies
- Knowledge of patient information systems
- Knowledge of unscheduled care performance targets.
- Understanding of medical terminology.
Experience
Essential
- Working using own initiative and as part of a team.
- Working to deadlines
- Being able to determine priorities
- Previous experience in a customer facing/admin & clerical role
Desirable
- Previous experience in a similar role
- Previous NHS experience
- Experience of working with hospital IT systems
- Experience of dealing with the general public
Aptitude and Abilities
Essential
- Good interpersonal and communication skills (verbal and written)
- Excellent customer care skills and the ability to keep calm in stressful situations.
- Ability to use own initiative and to work as part of a team. Accurate data inputting IT skills
- Good use and understanding of English language
Desirable
- Welsh language speaking/listening skills at Level 3 or above
- Trained in WPAS or experience with other patient information systems
Values
Essential
- Self-motivated and enthusiastic
- Flexible approach to work
- Organised
- Sympathetic manner
- Ability to work to deadlines
- Flexible working practices
- Ability to work under pressure
- Team worker
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
