Outpatients Officer

Job summary

POSTS FIXED TERM UNTIL 31.3.2026 DUE TO FUNDING

25 hour x 3 Posts to work very flexibly 7 days a week, including evening and weekends.

These posts offer an opportunity for 4 individuals with administrative experience to join the Medical Records Department in the Princess of Wales Hospital.

The successful candidates will be part of the Outpatient Booking Team and will be responsible for providing a comprehensive reception service for Outpatient Clinics, following appropriate systems, procedures, policies and processes.

The post holders will work independently to defined policies and procedures and must be very flexible.

Main duties of the job

• Appoint patients using the appropriate Patient Administration System (PAS).
• Manage Outpatient Waiting Lists adhering to RTT guidelines.
• Answer telephone queries and, if unable to resolve the issue, pass on information to the relevant professionals in a timely manner.
• Be expected to deal sympathetically and compassionately with patients.
• Provide an Outpatient Reception Service.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short-listing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales's largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM's location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy--Our Health, Our Future--focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

o We listen, learn, and improve

o We treat everyone with respect

o We work together as one team

CTM employees enjoy benefits including; a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you'll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.