Job summary
We are looking for a motivated, enthusiastic individual to join our team of Endoscopy Clerical staff in the Princess of Wales Hospital.
The successful candidate will be required to have a good standard of education, be extremely organised, able to use a range of IT systems and able to adapt to competing priorities whilst maintaining a high level of competence.
If you are eager to learn, flexible, reliable and enthusiastic, we would like to hear from you.
Main duties of the job
To be responsible for the day to day co-ordination of all Endoscopy appointments and Outpatient Clinics within the Endoscopy Unit working as part of a multi-disciplinary team, ensuring the right patient attends the right clinic, on the right day at the right time: in addition to have responsibility for the preparation of all case notes adhering to departmental policy and the provision of a high quality reception service for all patients, their families, carers and any other visitors to the department.
To be responsible for the management of the partial booking wizard and to assist and support the Manager and junior staff within the department, also providing cover for reception on a rotational basis.
You may be required to travel between Hospital sites within the Health Board, in a timely manner as directed.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications
Essential
- Minimum of 3 GCSE's or possess equivalent level of skills and knowledge.
Desirable
- NVQ II in Business Administration and/or Customer Care or equivalent.
Experience
Essential
- Experience of reception duties or similar role.
- Knowledge of patient administrative systems.
- Experience of working within a busy, demanding environment.
- Work using own initiative and as part of a team.
Desirable
- Experience of working in a similar role within a healthcare or hospital environment.
Aptitude and Abilities Skills
Essential
- Good interpersonal and communication skills.
- Standard keyboard skills and the ability to use Microsoft Office packages.
- Understanding of the role of Clerical Officer.
- Understanding of confidentiality and data protection.
- Working as part of a busy team.
Desirable
- Knowledge of CTUHB IT systems.
- Knowledge of Health & Safety and Human Resources Policies and Procedures.
- The ability to speak or learn Welsh to a satisfactory level.
Personal Qualities
Essential
- Customer focussed.
- Non Judgemental.
- Organised.
Circumstances
Essential
- Flexible in approach to work and duties to meet the needs of the service.
- Ability to travel between sites in a timely manner as directed.
Person Specification
Qualifications
Essential
- Minimum of 3 GCSE's or possess equivalent level of skills and knowledge.
Desirable
- NVQ II in Business Administration and/or Customer Care or equivalent.
Experience
Essential
- Experience of reception duties or similar role.
- Knowledge of patient administrative systems.
- Experience of working within a busy, demanding environment.
- Work using own initiative and as part of a team.
Desirable
- Experience of working in a similar role within a healthcare or hospital environment.
Aptitude and Abilities Skills
Essential
- Good interpersonal and communication skills.
- Standard keyboard skills and the ability to use Microsoft Office packages.
- Understanding of the role of Clerical Officer.
- Understanding of confidentiality and data protection.
- Working as part of a busy team.
Desirable
- Knowledge of CTUHB IT systems.
- Knowledge of Health & Safety and Human Resources Policies and Procedures.
- The ability to speak or learn Welsh to a satisfactory level.
Personal Qualities
Essential
- Customer focussed.
- Non Judgemental.
- Organised.
Circumstances
Essential
- Flexible in approach to work and duties to meet the needs of the service.
- Ability to travel between sites in a timely manner as directed.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
