Job summary
The post holder will have reception and clerical duties which will support the smooth and efficient running of the emergency Dental Service. The post does not carry managerial responsibility. The range of responsibilities will be in support of the Dental Officers and Dental Nurses.
The post holder will be responsible for the organisation of their own workload, including clerical and reception duties on a daily basis, ensuring effective use of all resources available. The post holder will be expected to act in a professional manner at all times, and be able to communicate in manner both over the telephone and when dealing with patients presenting at the Health Centre.
The post holder will understand the need for strict confidentiality and have excellent customer care skills.
The post holder will work within the remit of the role and be guided by Health Board policies, using their initiative where possible but identifying where support and advice is required.
English and/or Welsh speakers are equally welcome to apply
Main duties of the job
Be responsible for updating the Out of Hours Service with details of patient treatment and outcomes.
Undertake general Reception duties such as greeting patients and answering the telephone, either dealing with the query or referring to an appropriate member of staff.
Liaise with Out of Hours regarding appointments.
Deal with general queries and recognise when issues are more complex and require referral to other members of the Healthcare Team.
Organise own tasks/ plans and prioritise own workload.
Ensure Dental Records/ Notes are available for the appropriate Dental Officer.
Receive and record any payments as they arrive and liaise with the Assistant Directorate Manager.
Replenish stocks of forms as required.
Replenish printers with paper.
Monitor waiting rooms to ensure they are kept in a reasonable neat and tidy manner.
Replenish waiting room leaflets and ensue only up to date posters are displayed on information boards.
Receive patients as they arrive at the practice, booking them in using the IT system.
Deal with enquiries made patients/ visitors presenting at the reception desk.
Photocopy Dental records and results as required.
Maintain patient records to ensure information is accurate and up to date for future reference and complies with GDPR.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
Adhere to UHB policies and procedures.
Comment on policies and procedures which effect own area of work.
Have a duty of care in relation to all equipment.
Ensure safe keeping of patient information during the course of the shift and ensure any patient records are stored confidentially at the end of the shift.
Maintain stocks of information leaflets/ forms contacting the appropriate source for additional copies.
Participate in own performance appraisal, ensuring a personal portfolio is kept up to date
Demonstrate own duties and tasks to new starters.
Liaise with all members of the Healthcare Team to communicate any necessary patient information.
Provide appropriate, non-clinical information to patients ensuring adherence to EDS protocol in relation to information sharing.
Job description
Job responsibilities
Adhere to UHB policies and procedures.
Comment on policies and procedures which effect own area of work.
Have a duty of care in relation to all equipment.
Ensure safe keeping of patient information during the course of the shift and ensure any patient records are stored confidentially at the end of the shift.
Maintain stocks of information leaflets/ forms contacting the appropriate source for additional copies.
Participate in own performance appraisal, ensuring a personal portfolio is kept up to date
Demonstrate own duties and tasks to new starters.
Liaise with all members of the Healthcare Team to communicate any necessary patient information.
Provide appropriate, non-clinical information to patients ensuring adherence to EDS protocol in relation to information sharing.
Person Specification
Knowledge & Experience
Essential
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on- the-job training.
- Basic numeracy/ literacy skills GCSE's English and Math's or equivalent experience
- Experience in working in a busy environment and within a multi- disciplinary team.
Desirable
- Experience in working within a busy EDS setting.
- Ability to use Adastra clinical system.
Skills
Essential
- Excellent communication and interpersonal skills.
- Able to maintain strictest confidentiality at all times
- Ability to deal with challenging/ emotional situations.
Desirable
- Administrative and Secretarial skills.
- Good Organisational skills.
Person Specification
Knowledge & Experience
Essential
- Knowledge of administrative systems, admission, patient information systems, hospital departments, clerical / office procedures, data input procedures acquired through on- the-job training.
- Basic numeracy/ literacy skills GCSE's English and Math's or equivalent experience
- Experience in working in a busy environment and within a multi- disciplinary team.
Desirable
- Experience in working within a busy EDS setting.
- Ability to use Adastra clinical system.
Skills
Essential
- Excellent communication and interpersonal skills.
- Able to maintain strictest confidentiality at all times
- Ability to deal with challenging/ emotional situations.
Desirable
- Administrative and Secretarial skills.
- Good Organisational skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
