Job summary
Clerical Officer - Band 3 - 32hrs per week
We are looking for a team-player with excellent communications skills, to work within the Physiotherapy new appointments hub. Along with colleagues, the post holder will primarily be responding to calls to the centre, booking/rearranging new appointments across all sites, and will have the skills to support the Team Lead in other aspects of the service, such as partial booking, care navigation and signposting patient to the most appropriate services.
The successful candidate will have a broad range of secretarial and clerical skills, with experience in a busy office or call-centre environment. excellent telephone manner, including the use of email, word, excel, typing, and will be able to adapt to changing and evolving service needs, supporting the Team lead in delivering a high quality, responsive service.
You will need to be patient, polite and helpful with patients and staff, adaptable and responsive to the changing needs within the service. An organised and flexible approach to workload is essential.
Main duties of the job
The post holder will work within a multi-professional team and will be required to provide a range of secretarial and clerical services to support the smooth running of day-to-day operational tasks within the Physiotherapy Service.
The post holder will communicate politely and sensitively with patients, colleagues, key stakeholders and other members of staff. An organised, flexible approach to the workload is essential, and an understanding of relevant clinical systems and word processing skills are required.
The post holder will work to defined policies and procedures, and may be expected to undertake additional responsibilities to encompass changes within the NHS or in line with evolving services and business needs, which will remain commensurate with the banding of the role.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and/or knowledge
Essential
- Knowledge of clerical & secretarial procedures and systems, via NVQ level 3 study, or equivalent skills knowledge and experience
- OCR/RSA 3 or similar typing qualification
- Numeracy and Literacy (Maths/English)
Desirable
- Myrddin training
- Case note tracker training
Experience
Essential
- Experience in customer focused environment
- Experience in handling confidential or highly sensitive information
Desirable
- Experience inputting quantities of numerical data
- Previous NHS experience - Receptionist/Secretary/Clerical Officer
Aptitude and Abilities
Essential
- Ability to maintain confidentialy at all times, and demonstrate empathy and understanding
- Ability to input numerical data accurately
- Methodical, attention to detail
- Excellent organisational and time management skills
- Excellent communication skills (across patients, colleagues, clinicians alike)
- Effective listening skills/ understand positive body language
- Works well individually and as part of team
Desirable
Values and other attributes
Essential
- Motivated
- Non-judgemental attitude to others
- Flexible/adaptable to meet needs of service
- Ability to travel between sites in timely manner
- Amenable to change (e.g. with service changes/evolving role)
Person Specification
Qualifications and/or knowledge
Essential
- Knowledge of clerical & secretarial procedures and systems, via NVQ level 3 study, or equivalent skills knowledge and experience
- OCR/RSA 3 or similar typing qualification
- Numeracy and Literacy (Maths/English)
Desirable
- Myrddin training
- Case note tracker training
Experience
Essential
- Experience in customer focused environment
- Experience in handling confidential or highly sensitive information
Desirable
- Experience inputting quantities of numerical data
- Previous NHS experience - Receptionist/Secretary/Clerical Officer
Aptitude and Abilities
Essential
- Ability to maintain confidentialy at all times, and demonstrate empathy and understanding
- Ability to input numerical data accurately
- Methodical, attention to detail
- Excellent organisational and time management skills
- Excellent communication skills (across patients, colleagues, clinicians alike)
- Effective listening skills/ understand positive body language
- Works well individually and as part of team
Desirable
Values and other attributes
Essential
- Motivated
- Non-judgemental attitude to others
- Flexible/adaptable to meet needs of service
- Ability to travel between sites in timely manner
- Amenable to change (e.g. with service changes/evolving role)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
