Health Care Support Worker

Cwm Taf Morgannwg University Health Board

The closing date is 06 May 2025

Job summary

An opportunity has arisen for 2 enthusiastic and highly motivated Band 2 HCSW to join our team on our Mental Health Inpatient Unit based at the Royal Glamorgan Hospital. There are both a full time (37.5 hrs) post and a 22.5 hrs post available.

The post is based on Ward 21, which is one of our treatment wards.

We provide person centred care for people suffering with significant mental health difficulties and associated challenging presentations.

The successful candidate will be expected to work collaboratively with the qualified staff to ensure that a high standard of care is maintained across the unit, and be expected to demonstrate a genuine interest in this field of nursing, displaying excellent people skills such as communication.

They will be expected to work as part of a team, ensuring the delivery of high quality person centred patient care.

Staff working within this environment are afforded the opportunity to experience diverse mental illnesses.

Main duties of the job

The post holder will:

  • Welcome service users into the ward
  • Develop communication skills in order to convey routine informationeffectively to patients, carers and other staff.
  • Observe and report the effects of all interventions to the Registered nurse.
  • Answer the telephone in a polite and professional manner.
  • Maintain accurate and timely records of all contact with service users.
  • Ensure effective communication with all members of the Multi-Disciplinary Team, advocates and relatives.
  • Ensure all incidents which may compromise Health and Safety arereported in an appropriate and timely manner.

English and/or Welsh speakers are equally welcome to apply

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

  • We listen, learn and improve
  • We treat everyone with respect
  • We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

110-ACS117-0425

Job locations

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF72 8XR


Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The post holder will:

Support the delivery of a range of interventions required to supportservice users meeting their personal care needs ensuring safety,privacy and dignity is maintained at all times. Observe the safety of service users at all times and if requestedaccount for their whereabouts. Assist with safe and supportive levels of engagement of patientsdeemed to be at risk of self harm. Demonstrate a positive attitude towards service users recovery whichis based on commitment, hope and optimism. Develop rapport based upon a working relationship which maintainsappropriate boundaries at all times. Work closely with service users to meet the needs and achieve thegoals identified in their individual care plans. Provide practical support to service users and their carers to meetactivities of daily living. Being mindful to promote skill-development andindependence as far as possible. Forward requests for catering to the catering department. Weigh patients and complete fluid balance and food charts as required.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

The post holder will:

Support the delivery of a range of interventions required to supportservice users meeting their personal care needs ensuring safety,privacy and dignity is maintained at all times. Observe the safety of service users at all times and if requestedaccount for their whereabouts. Assist with safe and supportive levels of engagement of patientsdeemed to be at risk of self harm. Demonstrate a positive attitude towards service users recovery whichis based on commitment, hope and optimism. Develop rapport based upon a working relationship which maintainsappropriate boundaries at all times. Work closely with service users to meet the needs and achieve thegoals identified in their individual care plans. Provide practical support to service users and their carers to meetactivities of daily living. Being mindful to promote skill-development andindependence as far as possible. Forward requests for catering to the catering department. Weigh patients and complete fluid balance and food charts as required.

Person Specification

Qualifications

Essential

  • Have NVQ Level 2 or equivalent competence gained through experience and supervision

Skills

Essential

  • Good communication skills, both written and verbal

Desirable

  • IT Skills

Experience

Desirable

  • Experience of working in a mental health setting
Person Specification

Qualifications

Essential

  • Have NVQ Level 2 or equivalent competence gained through experience and supervision

Skills

Essential

  • Good communication skills, both written and verbal

Desirable

  • IT Skills

Experience

Desirable

  • Experience of working in a mental health setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF72 8XR


Employer's website

https://joinctm.wales/ (Opens in a new tab)

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF72 8XR


Employer's website

https://joinctm.wales/ (Opens in a new tab)

For questions about the job, contact:

Ward Manager

Lauren Thomas

Lauren.Thomas4@wales.nhs.uk

Date posted

30 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

110-ACS117-0425

Job locations

Royal Glamorgan Hospital

Ynysmaerdy

Llantrisant

CF72 8XR


Supporting documents

Privacy notice

Cwm Taf Morgannwg University Health Board's privacy notice (opens in a new tab)