Job summary
The Head of Catering Operations is a senior member of the Facilities Leadership Team.
The role will be responsible for providing professional strategic leadership, management and operational accountability for:
*Patient catering services across all health board sites
*Retail catering outlets at all health board sites, and
*CPU - a food manufacturing plant producing meals for the health board and other healthcare organisations across South Wales.
The post holder will deliver efficient and effective catering services and ensure robust performance management arrangements are in place to continuously deliver a high-quality, safe, cost effective service.
The post holder will be required to provide highly specialist knowledge to include, the development and implementation of all legislative Food Hygiene Standards and Hospital Food Standards e.g. The General Food Regulations 2004, Food Safety Act 1990, Food Hygiene Regulations 2006, (EC) 852/2004 and the All Wales Nutrition and Catering Standards for Food and Fluid Provision for Hospital Inpatients 2012.
The post holder will be expected to operate on the "on call"
Main duties of the job
The post holder will be responsible for:
Developing and delivering catering, retail and CPU services that have customer and patient experience at their heart.
Providing leadership to and the development of the catering, retail and CPU services teams, supporting the delivery of high quality and safe services.
Shaping catering, retail and CPU services, ensuring suitable and sufficient governance arrangements are embedded, statutory requirements are met, and safe, responsive and cost effect services are delivered.
Delivering services within existing budget allocations involving significant responsibility for financial management.
Developing and delivering retail offerings that promote and enhance the commercial viability of the service.
While you will be based at Dewi Sant Health Park, the role offers hybrid working, allowing you to work flexibly from home and there will be a requirement to work from all CTM sites as needed to deliver the full responsibilities of the role
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications
Essential
- Educated to Master's level in a Catering, Hospitality or Food related discipline
- Advanced Food Hygiene/Level 4
- Hazard Analysis Critical Control Point (HACCP) Level 4
Desirable
- Evidence of continuous development and willingness to learn new catering and food systems technologies
Knowledge
Essential
- Extensive and expert specialist knowledge across food manufacturing, Hospital Catering services and/or Retail food services.
- Knowledge of catering and food data analytics production to develop meaningful data information to support management decisions and streamline operational processes
- Specialist and expert knowledge of the following disciplines: oFood Hygiene Standards oFSA oHACCP oUK Legislation relating to Allergens and Guidance oFood Quality Management Systems/ISO Accreditation oIndustry Quality Standards
Desirable
- Knowledge of food labelling Legislation
Experience
Essential
- Demonstrable experience of dietary requirements, menu planning, recipe development, food supplier management across large organisations
- Management experience in a fast paced and complex multisite 24/7 catering and/or food manufacturing operation
- Experience of policy formulation
skill and attributes
Essential
- Ability to manage multiple demands to tight timescales
Desirable
- Welsh speaker (level 1) or willingness to work towards this level
Person Specification
Qualifications
Essential
- Educated to Master's level in a Catering, Hospitality or Food related discipline
- Advanced Food Hygiene/Level 4
- Hazard Analysis Critical Control Point (HACCP) Level 4
Desirable
- Evidence of continuous development and willingness to learn new catering and food systems technologies
Knowledge
Essential
- Extensive and expert specialist knowledge across food manufacturing, Hospital Catering services and/or Retail food services.
- Knowledge of catering and food data analytics production to develop meaningful data information to support management decisions and streamline operational processes
- Specialist and expert knowledge of the following disciplines: oFood Hygiene Standards oFSA oHACCP oUK Legislation relating to Allergens and Guidance oFood Quality Management Systems/ISO Accreditation oIndustry Quality Standards
Desirable
- Knowledge of food labelling Legislation
Experience
Essential
- Demonstrable experience of dietary requirements, menu planning, recipe development, food supplier management across large organisations
- Management experience in a fast paced and complex multisite 24/7 catering and/or food manufacturing operation
- Experience of policy formulation
skill and attributes
Essential
- Ability to manage multiple demands to tight timescales
Desirable
- Welsh speaker (level 1) or willingness to work towards this level
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
