Medical Typist / Clerical Officer

Job description

Job responsibilities

Use advanced keyboard skills and medical terminology, to audio type and process clinical letters, discharge summaries, medical or legal complaint reports and correspondence to patients GPs, other NHS departments, Cwm Taf Morgannwg University Health Board management and outside agencies.

Follow-up on verbal instructions given either by dictation, e-mail, telephone or face to face.

Ensure WPAS (Welsh Patient Administration System) is updated with accurate information of every patient contact.

Assist in the co-ordination and progress of the patient pathway, by ensuring referral for diagnostic tests are progressed in a timely manner and ensuring patients follow up appointments are communicated with the medical records team appropriately.

Ensure copy letters, results and all related correspondence are filed accurately in the patients hospital notes.

Update the patient information system accordingly to reflect the current position within the patient referral to treatment pathway.

May be required to receive abnormal investigation results over the telephone, accurately recording the details before informing the Consultant or senior member of the medical team and carrying out any instructions given in regard to same (e.g. liaise with x-ray, outpatient appointments, send out results to other specialists).

Use patient information systems and clinical information systems fluently adhering to IT security processes.

Deal with enquiries from within Cwm Taf Morgannwg University Health Board and extended NHS and outside agencies relating to patient management and provide clear communication when liaising with the multi-disciplined team.

Use the faxing, scanning & email process proficiently, adhering to the Data Protection Act / GDPR at all times and in-line with the Cwm Taf Morgannwg University Health Board policies in accordance with confidentiality.

May be required to assist the co-ordination of patient pathways, by ensuring patients are booked appropriately and in a timely manner.

Deal sensitively with patients/relatives presenting with a query or complaint and have the ability to defuse informal complaints and depending on the enquiry, reassure patients, and where necessary seek advice whilst accurately recording the time, date and nature of the call.

Retrieve, receive and return case notes. (to allow this to be managed efficiently the use of patient information systems is paramount).

Person Specification

Qualifications and/or knowledge

Essential

• RSA 3 or equivalent
• Demonstrate a good knowledge of medical terminology

Experience

Essential

• Extensive experince of working within a busy team
• Previous experience or working as a secretary or similar within a healtchare setting

Aptitude

Essential

• The ability to show attention to detail and accurate typing skills

Desirable

• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Maesteg Hospital

Neath Road

Maesteg

CF34 9PW

Employer's website

https://joinctm.wales/ (Opens in a new tab)