Cwm Taf Morgannwg University Health Board

Health Care Support Worker

This job is now closed

Job summary

The successful candidates will be responsible for assisting the qualified nurses to meet the basic nursing needs of the patients in their care, as well as working from their own initiative and the ability to thrive in a fast-paced working environment.

You will need to have outstanding communication skills - you will be part of a team of fellow Health Care Support Workers, physician's assistants, registered nurses and nurse practitioners, junior Doctors and consultants.

You will be expected to communicate with these members of the team, along with liaising with our ward clerks on admissions, transfers and discharges.

Your day to day routine will consist of but is not limited to: meeting patients hygiene and toileting needs, serving meals and assisting patients to eat and drink, taking and recording of vital observations, blood glucose levels, maintaining good levels of stock and PPE, assisting with wound dressings, disposing of hazardous waste safely and correctly and documenting in patients notes.

You will be expected to have a good standard of literacy and numeracy, due to being required to document about the patients skin and the taking and recording of vital signs.

There will be the opportunity to further develop with training and education, we enroll all of our Health Care Support Workers onto basic life support training,

Main duties of the job

Work cooperatively as part of the multi-disciplinary team supporting colleagues in work associated with patient care.Understand own level of responsibility and accountability in relation to registered staff.Communicate clearly, effectively and appropriately with the multidisciplinary team, patientsand their family, visitors and carers.Through practice demonstrate an understanding of Duty of Care and how this contributes tosafe practices.Assist and as required provide patients with personal careFollowing appropriate training and supervised practice, undertake identified competency based practices which are required for the ward / unit, after such tasks have been delegated to them by a registered nurse.Identify learning and development needs and produce a personal development plans in conjunction with your line manager / supervisor.Achieve and maintain competence in mandatory and statutory training associated with the role.Complete documentation of care in line with the Trust Standards for Documentation.The post-holder must act in such a way as to promote a positive image of UHB NHS Foundation Trust at all times.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

We listen, learn and improve
We treat everyone with respect
We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Date posted

29 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year per annum, pro rata if part time

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

110-ACS023-0125

Job locations

Ward 3 Royal Glamorgan Hospital

Ynysmaerdy

Pontyclun

CF72 8XR

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click "Apply now" to view in Trac

Clinical Support Role

Under direct supervision assist with the delivery of care plan as described by the Registered Nurse/ Midwife

Assist patients with their care needs as required reporting any change in the patients condition to the registered nurse/ midwife

Support the Registered Nurse/ Midwife and other health professionals with the mobilization or transfer of patients

Develop awareness of patients in pain and discomfort and report any changes in the patientscondition to the registered Nurse/ Midwife

Have an awareness of patients dietary needs, delivering meals, providing patients with drinks where necessary and providing assistance with eating and drinking if required

Demonstrate an understanding of the different needs of individual patients and their carers/ families

Develop an awareness of vulnerable patients and their safe guarding needsUnder supervision, take and record the patients observations (e.g. temperature, blood pressure) as required and inform the registered nurse/ midwife of any changes in the patientscondition

Support the patients with their elimination needs recording quantities and frequency on the relevant documentation charts as prescribed by the Registered Nurse/ Midwife

Develop an awareness of effective pressure area care and skin assessment supporting the patient to maintain their skin integrity

Support the Registered Nurse/ Midwife and other health professionals to provide the patients and their families with safe, excellent, respectful and kind care.

Work with the Registered Nurse/ Midwife to engage with patients and communicate with them about their experiences during their stay, for example providing patients with the Friends and Family Test questionnaire

To work with the Registered Nurse/ Midwife to support the safe discharge/ transfer of patients from the clinical area.

Housekeeping and Environmental Care

Will ensure the environment is clean, comfortable, safe, and welcoming to patients, relativesand all health care workers

Will be aware of and understand; basic infection control techniques, the disposal of sharpsand universal safety techniques with regard to spillages.

Clean and maintain equipment and make ready for use with the relevant labelling.

Report any faulty or broken equipment to the Registered Nurse/ Midwife and label appropriately

Deliver specimens, test requests, notes or any charts as requested.

Escort patients to other departments.

To have an awareness of monitoring and maintaining, where required, stock levels.

Keep all storage areas clean and tidy and in good order

Clerical and Reception

Undertake administrative and clerical duties as required/ in the absence of the ward clerk/ receptionist

Deal with all enquiries politely and effectively in any circumstances.

Ensure patients confidentiality and details are maintained at all times.

Redirect all patients enquiries to the Registered Nurse/ Midwife.

Ensure that all information is accurately recorded and files updated and that all documentation is accurately filed as directed.

Make patient appointments and book patient transport, if required, as directed by the Registered Nurse/ Midwife

Education and Development

To undertake further educational qualifications, competencies and training in order to increase knowledge and remain updated

To be aware of and operate within hospital policies and procedures regarding complaints, fire & major incidents etc.

To participate in own Appraisal, developing and actioning a Personal Development Plan (PDP).

To attend appropriate educational programmes to develop his/her self and team in accordance with the needs of the service.

Communication

Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.

Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health condition