Job summary
To ensure the delivery of high quality, safe and effective services in line with national and locally agreed standards.
To ensure that all relevant qualitative and quantitative targets are delivered in a timely way and with the agreed resource framework.
Responsibility for managing all operational aspects of activity, referral and performance management.
Main duties of the job
The Directorate Support Manager will have delegated responsibilities for a range of operational activities, working autonomously with the majority of decisions being made based on experience and specialised knowledge gained.
Be responsible for managing all operational aspects of activity, referral and performance management and will work in conjunction with the Service Manager taking forward the key targets of the Care Group's Performance Dashboard, Local Authority Performance Indicators (where applicable) and service development.
Deputise for the Service as and when required, and work autonomously using own discretion.
Have managerial responsibility for all administration and clerical staff across all sites within their Directorate.
Ensure that all recruitment, appointment and performance management and sickness processes are in accordance with employer policies and procedures and will liaise with People Services and Recruitment Officers.
Support the Directorate Management Team and Senior Social Services Managers in the development, implementation and delivery of performance management and activity reporting frameworks for the Directorate and Social Services (where applicable)
Work with the Directorate Management Team and Senior Officers in taking forward key targets in performance indicators, relating to waiting lists, DNA rates and service development.
The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Education
Essential
- Educated to Degree Level in relevant subject, plus Master's Degree in relevant subject or possess equivalent skills, knowledge and experience.
- Management Qualification or appropriate experience in a management role within the NHS.
Desirable
- Project Management qualification e.g. PRINCE2.
- Significant expertise in Service administration.
- Knowledge of targets and waiting lists.
- Knowledge of Myrddin/WPAS/WCCIS/FACE IT systems.
Experience
Essential
- Experience of developing business processes and reporting systems.
- Experience of performance management reporting within an NHS/Social Service environment and delivering targets within strict timescales.
- Experience of translating complex information and presenting in a range of formats.
Skills and attributes
Essential
- Able to prioritise, solve problems and make decisions effectively but who can also delegate to others as appropriate. Excellent leadership skills.
- Standard keyboard skills and familiar with Microsoft Office and NHS/LA IT systems.
- Excellent communication skills and the ability to communicate effectively with a wide range of partners.
- Ability to lead a team and foster effective team working across services and organisations.
- A pro-active manager with the ability to manage change efficiently and effectively.
- Ability to influence, negotiate with, and motivate senior managers and clinicians to assist in the development of forward thinking and joint working.
other role requirements
Essential
- Welsh Speaker (Level 1) or willingness to work towards achieving this level. Ability to travel to different sites in a timely manner.
Person Specification
Education
Essential
- Educated to Degree Level in relevant subject, plus Master's Degree in relevant subject or possess equivalent skills, knowledge and experience.
- Management Qualification or appropriate experience in a management role within the NHS.
Desirable
- Project Management qualification e.g. PRINCE2.
- Significant expertise in Service administration.
- Knowledge of targets and waiting lists.
- Knowledge of Myrddin/WPAS/WCCIS/FACE IT systems.
Experience
Essential
- Experience of developing business processes and reporting systems.
- Experience of performance management reporting within an NHS/Social Service environment and delivering targets within strict timescales.
- Experience of translating complex information and presenting in a range of formats.
Skills and attributes
Essential
- Able to prioritise, solve problems and make decisions effectively but who can also delegate to others as appropriate. Excellent leadership skills.
- Standard keyboard skills and familiar with Microsoft Office and NHS/LA IT systems.
- Excellent communication skills and the ability to communicate effectively with a wide range of partners.
- Ability to lead a team and foster effective team working across services and organisations.
- A pro-active manager with the ability to manage change efficiently and effectively.
- Ability to influence, negotiate with, and motivate senior managers and clinicians to assist in the development of forward thinking and joint working.
other role requirements
Essential
- Welsh Speaker (Level 1) or willingness to work towards achieving this level. Ability to travel to different sites in a timely manner.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Cwm Taf Morgannwg University Health Board
Address
At any of our acute hospital sites
CTM
Merthyr Tydfil / Llantirsant / Bridgend
CF31 1RQ
Employer's website
https://joinctm.wales/ (Opens in a new tab)
