Job summary
- To ensure the delivery of high quality, safe and effective services in line with national and locally agreed standards.
- To ensure that all relevant qualitative and quantitative targets are delivered in a timely way and with the agreed resource framework.
- Responsibility for managing all operational aspects of activity, referral and performance management.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Contribute to and support effective communication across the Care Group.
Develop and maintain effective systems of communication within the University Health Board and Local Authorities (where applicable), ensuring information and data reporting requirements are updated and available as requested.
Represent the Directorate at key meetings and forums within and outside of the University Health Board, and will feedback to the Directorate Management Team relevant information that is at times complex and sensitive.
Provide effective leadership to develop and build strong networks and relationships.
Be responsible for ensuring team members are briefed on changes within the service and providing feedback on clinical governance and performance issues to inform practice and service development.
Work with Clinical Leads to identify and assist in the development of forward thinking health and social care administrative procedures to support care pathways.
Manage complex and sensitive information effectively demonstrating excellent communication skills, both orally and in writing.
Provide clear communication through chairing regular Team Leader meetings in order to support effective communication.
Use leadership and motivational skills to manage Operational Support Managers, and provide direct input into the line management of the administration and clerical staff across all sites.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
English
Essential
- Educated to Degree Level in relevant subject, plus Master's Degree in relevant subject or possess equivalent skills, knowledge and experience.
- Management Qualification or appropriate experience in a management role within the NHS.
- Experience of performance management reporting within an NHS/Social Service environment and delivering targets within strict timescales.
- Experience of translating complex information and presenting in a range of formats.
Desirable
- Project Management qualification e.g. PRINCE2.
- Significant expertise in Service administration.
- Knowledge of Myrddin/WPAS/WCCIS/FACE IT systems
English
Essential
- Able to prioritise, solve problems and make decisions effectively but who can also delegate to others as appropriate. Excellent leadership skills.
- Excellent communication skills and the ability to communicate effectively with a wide range of partners.
- Ability to lead a team and foster effective team working across services and organisations.
- A pro-active manager with the ability to manage change efficiently and effectively.
- Ability to influence, negotiate with, and motivate senior managers and clinicians to assist in the development of forward thinking and joint working.
Desirable
- Knowledge of targets and waiting lists.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Person Specification
English
Essential
- Educated to Degree Level in relevant subject, plus Master's Degree in relevant subject or possess equivalent skills, knowledge and experience.
- Management Qualification or appropriate experience in a management role within the NHS.
- Experience of performance management reporting within an NHS/Social Service environment and delivering targets within strict timescales.
- Experience of translating complex information and presenting in a range of formats.
Desirable
- Project Management qualification e.g. PRINCE2.
- Significant expertise in Service administration.
- Knowledge of Myrddin/WPAS/WCCIS/FACE IT systems
English
Essential
- Able to prioritise, solve problems and make decisions effectively but who can also delegate to others as appropriate. Excellent leadership skills.
- Excellent communication skills and the ability to communicate effectively with a wide range of partners.
- Ability to lead a team and foster effective team working across services and organisations.
- A pro-active manager with the ability to manage change efficiently and effectively.
- Ability to influence, negotiate with, and motivate senior managers and clinicians to assist in the development of forward thinking and joint working.
Desirable
- Knowledge of targets and waiting lists.
- Welsh Speaker (Level 1) or willingness to work towards achieving this level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
