Job summary
We are seeking a highly motivated individual to work as Waiting List Booking Officer within our Urology Team in the Royal Glamorgan Hospital. As Waiting List Booking Officer you will ensure that the waiting lists are managed efficiently by working within specific process and systems of work following USC and RTT Guidelines. The successful candidate will work as part of a busy team ensuring all patients move through their pathways in a timely manner.
Main duties of the job
The main duties will be updating booking and rescheduling of appointments and ensuring all capacity is fully utilised for the diagnostics within the Urology Treatment Centre. Contacting patients by phone, negotiating appointment dates/times and adjusting patient pathways accordingly. Administrative and clerical duties supporting the clinicians and nurses. You will need excellent communication skills, operational and interpersonal skills.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend, Merthyr Tydfil and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in TRAC.
Person Specification
Qualifications
Essential
Desirable
- NVQ Level 3 in Business Administration
Experience
Essential
- Working within the NHS
- Audio Typing
Desirable
- Waiting list managment
- Knowledge of RTT & patient pathways
Skills
Essential
- Excellent organaisational
- Prioritise workload
Desirable
Personal Qualities
Essential
- Team player
- Use own initiative
Person Specification
Qualifications
Essential
Desirable
- NVQ Level 3 in Business Administration
Experience
Essential
- Working within the NHS
- Audio Typing
Desirable
- Waiting list managment
- Knowledge of RTT & patient pathways
Skills
Essential
- Excellent organaisational
- Prioritise workload
Desirable
Personal Qualities
Essential
- Team player
- Use own initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
