Job summary
An opportunity for a End User Computing Support Officer has arisen to join the End User Computing team at Cwm Taf Morgannwg University Health Board, based at Abercynon, with a need to also work at other locations across the organisation as and when required. You will provide End User Computing support to clinical and non clinical users across the healthboard, focusing on Capital Asset Rollouts. The candidate will require technical experience of supporting users with Windows Devices and ancillary equipment. You must demonstrate experience working within ICT within your application which is essential for this role.
The role sits within the wider End User Computing Team, which currently includes, Microsoft 365, EndPoint Management, Mobilisation, Capital Rollouts, Service Desk and Desktop Support. The team supports a wide array of technologies and is filled with hard working, highly skilled staff. Through this team, the post holders get exposure to new technologies and training through work experience to enable future progression and development in the Digital space.
Main duties of the job
To support ongoing developments with ICT infrastructure, the CTM End User Computing Team is looking to appoint an End User Computing Support Officer. This appointment will support on the technical elements of the End User Computing function and will initially be tasked with supporting solutions within the team aligned to capital rollouts, mobilisation, desktop modernisation and Cloud adoption for core productivity suites.
As part of an emerging team, the successful candidate will also be supporting the use of the Health Board's End User Computing functions in other teams.
Responsibilities of this post will include adoption and integration of existing and emerging technologies in an efficient and secure manner, while ensuring operational stability is maintained.
There will be a requirement to provide support to users as part of a programme of work that will transform the way in which End Users use, and engage with, ICT Services.We have 1 full time permanent posts available.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.
We live by our core values:
- We listen, learn and improve
- We treat everyone with respect
- We all work together as one team
We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Job description
Job responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
Person Specification
Qualifications and/or Knowledge
Essential
- Relevant BSc Degree or equivalent experience, with evidence of specialist knowledge to the equivalent of post graduate diploma level, acquired through training and experience.
- Knowledge of a range of IM&T areas.
Desirable
- Relevant Microsoft qualifications and/or training.
- Awareness and general use of EUC application environments including some of: Office SAAS Services | WSUS| AD Management and GP | File Services | Printing (local and MFD)| MSTeams| Citrix | SCCM | Intune | Audio Visual Solutions.
Experience
Essential
- Experience of setting up EUC devices at Enterprise scale in a variety of settings including business critical applications.
- Use and support of core Microsoft solutions, leading application vendors and Enterprise standard hardware.
- Experience of supporting end users.
Desirable
- Experience of working in NHS/Care setting.
- Detailed experience with Microsoft Office and appropriate systems management software.
Personal Qualities
Essential
- Be comfortable working with all levels of organisation.
- Self-starter, ability to work comfortably within resource constraints and deadlines.
Desirable
- To have the determination to resolve complex issues.
- To be able to work under pressurised situations.
Circumstances
Essential
- Able to meet the physical demands of the role, particularly the regular use of a VDU.
- Able to travel around UHB sites in a timely manner.
Desirable
- Ability to carry out physical hardware moves and installations.
Other
Essential
- Willingness and ability to work flexibly in line with demands of the department and the service.
- Participate in on-call rota.
Aptitude and Abilities Skills
Essential
- Ability to produce good quality documentation..
- Excellent written and verbal communication skills.
- Management/Supervision skills.
- Advanced keyboard skills.
- Organisational and time management skills.
- Analytical skills and problem solving.
- Advanced keyboard and IT skills with ability to manipulate data and present in different formats.
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
- Presentation skills.
Person Specification
Qualifications and/or Knowledge
Essential
- Relevant BSc Degree or equivalent experience, with evidence of specialist knowledge to the equivalent of post graduate diploma level, acquired through training and experience.
- Knowledge of a range of IM&T areas.
Desirable
- Relevant Microsoft qualifications and/or training.
- Awareness and general use of EUC application environments including some of: Office SAAS Services | WSUS| AD Management and GP | File Services | Printing (local and MFD)| MSTeams| Citrix | SCCM | Intune | Audio Visual Solutions.
Experience
Essential
- Experience of setting up EUC devices at Enterprise scale in a variety of settings including business critical applications.
- Use and support of core Microsoft solutions, leading application vendors and Enterprise standard hardware.
- Experience of supporting end users.
Desirable
- Experience of working in NHS/Care setting.
- Detailed experience with Microsoft Office and appropriate systems management software.
Personal Qualities
Essential
- Be comfortable working with all levels of organisation.
- Self-starter, ability to work comfortably within resource constraints and deadlines.
Desirable
- To have the determination to resolve complex issues.
- To be able to work under pressurised situations.
Circumstances
Essential
- Able to meet the physical demands of the role, particularly the regular use of a VDU.
- Able to travel around UHB sites in a timely manner.
Desirable
- Ability to carry out physical hardware moves and installations.
Other
Essential
- Willingness and ability to work flexibly in line with demands of the department and the service.
- Participate in on-call rota.
Aptitude and Abilities Skills
Essential
- Ability to produce good quality documentation..
- Excellent written and verbal communication skills.
- Management/Supervision skills.
- Advanced keyboard skills.
- Organisational and time management skills.
- Analytical skills and problem solving.
- Advanced keyboard and IT skills with ability to manipulate data and present in different formats.
Desirable
- The ability to speak or learn Welsh to a satisfactory level.
- Presentation skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
