Clerk Typist

Job summary

We are seeking a highly motivated individual to work as a Clerk /Typist within the Community Mental Health Team based at the Ysbyty Cwm Cynon.

Good organisational and communication skills are essential as well as a flexible approach to work, along with an ability to deal with distressed and irate clients/carers with sensitivity and diplomacy. The successful candidate will have previous office and front of house experience, ideally in a similar role within the NHS, Social Care or other health related environment. A good general education, educated to 3 GCSEs or equivalent, as well as word processing/typing are required. Knowledge of Health Board IT systems to include Myrddin, WCCIS and FACE would be desirable although full training will be given.

The successful candidate will be able to work in a challenging environment and have a sensitive, caring and non-judgemental attitude to issues faced by people with Mental Health problems.

The Clerk/Typist will provide an efficient clerical and typing service to support clinicians/professionals primarily within the Community Mental Health Team. The role will also include data entry and outpatient clinic reception as and when required.

Main duties of the job

The Clerk/Typist will need to liaise in a professional manner with colleagues, visitors and patients and undertake a range of duties to support the smooth running of the department.

The emphasis within the Service will be on team working, sharing of knowledge and experience for the overall benefit of the organisation.

To undertake general reception duties, meeting and greeting clients and visitors.

To be able to utilise judgement skills for seeking advice when dealing with urgent telephone calls

The ability to speak Welsh is desirable for this role; Welsh and/or English speakers are equally welcome to apply.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer; around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.