Programme Manager - Housing Health and Innovation

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

• Lead the management and delivery of one (or more) of a number of large, complex and high-value projects with multiple stakeholders.
• Engage with all stakeholders to determine the project scope and implementation processes.
• Create project design documentation, and manage the project throughout the project life-cycle to ensure that all deliverables are met.
• Working with Regional Innovation Coordination Hub to support innovation within the housing and health sector.
• Lead on determining and developing project performance indicators and analysing data to facilitate decision making.
• Advise the Programme leads and Senior Responsible Officers (SRO) on the future measures and objectives for project delivery, ensuring consistency with national targets and local objectives.
• Significant contribution to providing innovative solutions and developmental interventions to ensure top performance and delivery of project / programme aims to achieve this the Programme Manager will require excellent communication and interpersonal skills to work with all stakeholders.
• To exercise sound judgment in an extremely complex environment.
• Contribute to the organisation-wide skills and training programme to promote improvement methodology and project management skills, focussed on embedding a culture of continuous improvement and high performance.
• Support Programme leads and Senior Responsible Officers (SRO by providing the necessary infrastructure, systems and skills required to meet the long term performance requirements for the delivery of identified key programmes and projects.
• Lead on specific projects as determined by the Programme leads and Senior Responsible Officers (SRO, ensuring SMART objectives for all relevant projects.
• Assist Programme leads and Senior Responsible Officers (SRO to initiate and create project delivery and support teams, to respond to programme needs, creating confidence to deliver and assuring the Board of its ability to meet its objectives.
• Create an overarching project plan for the development and implementation of the programme, reviewing as appropriate to meet changing needs and requirements affecting both participating organisations. Track and report progress to the Project team and Board.
• Apply high levels of communication/change management skills to overcome any resistance to change.
• Assist the Programme leads and Senior Responsible Officers (SRO to review the performance of projects by leading and undertaking complex audits, evaluations of service and surveys.
• Reporting outcomes so that all key targets are met, ensuring that there is an ongoing review of progress and where necessary, intervention to ensure projects are delivering to the required quality and levels of effectiveness, productivity and efficiency.
• Apply highly specialised skills and knowledge to deliver improvement and organisational change objectives.
• Provide expert advice to Executive Directors and senior management teams on the requirements and development of key performance indicators for their balanced scorecards.
• Assist the Programme leads and Senior Responsible Officers (SRO to establish an improved performance reporting regime on project deliverables, to provide assurance to the Programme Board on performance, using credible researched performance metrics.
• Assist with the preparation of performance reports for the Programme Board.
• The Programme manager will be required to manage the whole project life cycle from the development of the design and preferred solution, through to project delivery, implementation and evaluation. This includes acquiring resources and co-ordinating the efforts of team members in order to deliver the project to plan. They will:
• Regularly lead project groups and workshops, providing leadership and direction.
• Be a dynamic leader, capable of shaping cultures for the delivery of high quality, patient focused care within available resources.
• Be proactive, facilitative and engage with others in the assessment, development and review of performance and delivery using performance data, patient experience/patient stories, research and evidence as the platform for improvement.
• Create and drive an environment of performance and project management discipline supported by a framework that enables clinical services and departments to flourish.
• Maintain and improve own knowledge, learning and ability to excel in the role, being an example for others.
• Adhere to the standards laid down in the NHS Code of Conduct for Managers and at all times act in a manner that reflects and promotes the values of the University Health Boards.
• This is a key leadership role within the organisation supporting strategic service redesign implementation which requires the post holder to have specialist knowledge and experience in service redesign.
• Work with Localities, Directorates and partners to influence and shape strategic and operational priorities in order that where there are competing priorities, these can be aligned in order to optimise improvement and performance.
• Lead on determining and developing programme/project performance indicators, and future measures and objectives for project delivery, ensuring consistency with national targets and local objectives.
• Will be required to interpret and implement national policies, procedures and guidelines, advising on their affect and implications
• Develop and maintain professional communications and networks within the organisation and at local and national level.
• Actively participate in the personal development review process.
• Work with the Programme leads and Senior Responsible Officers (SRO to establish a strategic framework for performance and programme management aligned to strategic goals.
• Working with all internal and external stakeholders influence and shape strategic and operational priorities in order that where there are competing priorities these can be aligned in order to optimise improvement and performance.
• Ensure highly effective communication mechanisms and processes are in place to negotiate and consult with Board Directors, Directorates and senior clinicians in order to achieve demonstrable and measurable project / programme outcomes.
• To have a high level of specialist knowledge of the performance management levers, organisational risks and the need for full evidence and options to be determined and taken forward.
• Contribute to an open, proactive and collaborative culture, supported by effective multiple communication systems and processes that promote awareness and contribute to high levels of staff satisfaction.
• Present highly complex information to a wide range of stakeholders throughout the Cwm Taf Morgannwg Region including CTM UHB, Local Authorities, Third Sector, Registered Social Landlords, the public, service users/patients, and community groups, to ensure compliance with performance targets and strategic objectives.
• Requires the highest level of interpersonal and communication skills to influence change and engage with challenging targets, and be able to achieve this in a possible hostile and antagonistic range of environments. Use a wide range of communication skills to win hearts and minds on highly sensitive change issues, overcoming barriers to acceptance.
• Manage, motivate, persuade and influence multiple stakeholders and patients to ensure the timely completion and delivery of programme / project outcomes.
• Deal with highly contentious and controversial matters with tact and diplomacy, while ensuring that decisions are made in an open and transparent manner based on the evidence available.
• Communicate effectively with staff throughout the Cwm Taf Morgannwg Region in relation to areas of responsibility.
• Make complex presentations to large groups of stakeholders.
• To ensure that the project is delivered within the managed financial budget and contingencies, and revenue and capital variances are monitored and reported.
• To ensure robust systems of governance (clinical, financial, staff, audit and information) and risk management are in place.
• Produce dashboard performance reports, reporting on project progress, next steps, deliverables, resource requirements, risks and issues.
• Line manage the senior project officers.
• To manage, monitor and motivate the cross functional team assigned to the project including dedicated project resources and Directorate resources with project responsibilities. This will include coaching and mentoring, resource planning, standard setting, performance management, team and individual development.
• Support the development of a network of highly skilled, capable, forward thinking and flexible individuals to work in a number of environments within the University Health Boards to develop an environment of continuous performance improvement and reliable delivery of care.
• Work closely with the Programme leads and Senior Responsible Officers (SRO) to help develop performance reports from the University Health Board and Local Authority systems.
• Ensure consistent application and interpretation of complex national data definitions.
• Interpret and analyse a range of complex performance and information systems to support strategy and programme development and project planning.
• Work with key stakeholders in developing performance management frameworks and measures to enable effective performance monitoring and management and progress towards key outcomes.

Additional contact details: Contact via teams victoria.wallace@wales.nhs.uk

Person Specification

Qualifications and/or knowledge

Essential

• Up to date knowledge and understanding of current priorities within NHS Wales and the housing sector
• Highly developed knowledge of project management methodologies and techniques, including change management and service redesign, acquired through training, experience and/or qualification to Masters or equivalent level
• Partnership working and stakeholder management acquired through training and experience over an extended period

Experience

Essential

• Experience in development of joint projects and multi-agency integrated working, including housing
• Successful track record of leading and delivering large scale, complex projects
• Demonstrable evidence of innovation and improvement in provision of services, ensuring that maximum improvement is derived from identified innovations

Aptitude and Abilities Skills

Essential

• Ability to work effectively with and gain and retain confidence of partners across health, social care, housing and community sectors
• Demonstrable ability to communicate effectively using excellent communication skills, including strong report writing and presentation skills
• Ability to perform and deliver under pressure, including dealing with complex and contentious issues in a hostile environment

Personal Qualities

Essential

• Ability to work effectively in a highly complex and continually changing environment
• Understands the need to deliver short-term priorities and achieve long term goals with a sense of balance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Ynysmeurig House

Navigation Park

Abercynon

CF45 4SN

Employer's website

https://joinctm.wales/ (Opens in a new tab)