Job summary
We are looking for an exceptional and forward-thinking leader to join our Planned Care and Specialist Care Group as the Performance & Transformation Lead.
This is a pivotal senior role, providing strategic leadership and expert analysis to drive improvements across outpatient transformation, recovery and performance programmes that report directly to Welsh Government.
You will lead a specialist team responsible for delivering high-quality performance reporting, data analysis, demand and capacity modelling, and transformational change initiatives to enhance patient flow, reduce waiting times, and modernise services across the Health Board.
Main duties of the job
Key duties include;
- Lead the delivery of performance, analytics and transformation functions for Planned Care, ensuring achievement of national and local performance targets.
- Provide expert analysis and interpretation of complex data to support decision-making, demand and capacity planning and performance forecasting.
- Lead the Outpatient Transformation Team and Care Group Performance/Validation staff, providing direction, support and professional leadership.
- Manage complex multi-disciplinary projects and programmes, including modernisation initiatives, pathway redesign and service recovery plans.
- Produce high-quality analytical reports, dashboards and business cases to support strategic and operational priorities.
- Advise clinical, operational and senior management teams on performance issues, service improvement opportunities and transformation processes.
- Support development of evidence-based service change proposals, ensuring alignment with Welsh Government policy and Health Board strategy.
- Lead stakeholder engagement, workshops and communication relating to contentious or complex service change.
- Ensure compliance with governance, quality, safety and data management standards across performance and transformation activity.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest.
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire.
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings.
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 99 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers.
- Numerous mental health and learning disabilities services.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 31/03/2026.
Job description
Job responsibilities
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 31/03/2026.
Person Specification
Qualifications and Knowledge
Essential
- Educated to Master's level or equivalent professional experience
- Evidence of continuous management, personal and professional development
- Knowledge and experience about benchmarking with best in class organisations
- Understanding of the NHS Wales performance management, transformation, recovery and improvement objectives
- Sound up to date knowledge and understanding of performance management and measurement tools
- Understanding of project management methodologies and principles
- Knowledge of innovation and best practice
- Understanding of care pathways
- Knowledge of NHS planning processes
- Understanding of role and purpose of new organisation and relevant policies and strategies for role
Desirable
- Project Management qualification i.e. Prince2, MSP Practitioner
- Postgraduate management qualification
- In depth specialist knowledge of: Healthcare informatics; Welsh Government performance targets; Welsh Government Recovery, Transformation and Improvement Agenda
- Expert knowledge of healthcare performance, governance agenda and data protection legislation, guidelines and best practice
Experience
Essential
- Extensive experience of performance and programme management in an NHS organisation
- High level experience of successfully managing performance reporting and analysis function within the NHS
- Experience of developing performance reporting dashboards and/or ability to visualise complicated performance information in a clear understandable format
- Service planning and working in a multidisciplinary environment
- Experience of report writing and creating presentations
- Track record of leading change and service development in a large organisation
Desirable
- Leadership of service projects
- Experience of using demand and capacity modelling tools
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Educated to Master's level or equivalent professional experience
- Evidence of continuous management, personal and professional development
- Knowledge and experience about benchmarking with best in class organisations
- Understanding of the NHS Wales performance management, transformation, recovery and improvement objectives
- Sound up to date knowledge and understanding of performance management and measurement tools
- Understanding of project management methodologies and principles
- Knowledge of innovation and best practice
- Understanding of care pathways
- Knowledge of NHS planning processes
- Understanding of role and purpose of new organisation and relevant policies and strategies for role
Desirable
- Project Management qualification i.e. Prince2, MSP Practitioner
- Postgraduate management qualification
- In depth specialist knowledge of: Healthcare informatics; Welsh Government performance targets; Welsh Government Recovery, Transformation and Improvement Agenda
- Expert knowledge of healthcare performance, governance agenda and data protection legislation, guidelines and best practice
Experience
Essential
- Extensive experience of performance and programme management in an NHS organisation
- High level experience of successfully managing performance reporting and analysis function within the NHS
- Experience of developing performance reporting dashboards and/or ability to visualise complicated performance information in a clear understandable format
- Service planning and working in a multidisciplinary environment
- Experience of report writing and creating presentations
- Track record of leading change and service development in a large organisation
Desirable
- Leadership of service projects
- Experience of using demand and capacity modelling tools
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
