Job summary
If you are looking for an exciting opportunity to make a difference within a dynamic team, working in a flexible environment, there is a fantastic opportunity to join the Long-Term Care Team's Business Support Team.
Main duties of the job
The successful candidate will provide robust administrative, secretarial, project and business support to the Long-Term Care Team, whilst also supporting the Business Support Manager with the development of the Business Support Team. This will include the review, improvement and documentation of clerical processes, implementation of ideas for change, and ensuring business continuity of the Service.
Candidates must have experience of working in busy office environments, undertaking complex clerical tasks, including communication on highly sensitive matters, and the use and development of spreadsheets and databases. Candidates must be self-motivating, able to work as effective team members, and be able to manage their own workloads to meet changing priorities.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/09/2025.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/09/2025.
Person Specification
Qualifications and Knowledge
Essential
- Level 3 Secretarial/Admin qualification, or has equivalent demonstrable experience
- Experience in undertaking a full range of administrative duties in an office environment
Desirable
- Educated to advanced level or equivalent
- Knowledge of Continuing Healthcare and NHS Funded Nursing Care
- Quality/Service Improvement Qualification
Experience
Essential
- Experience of working in a busy environment, undertaking varied duties of a complex, sensitive and intense nature
- Experience of using Microsoft Office packages (Excel, Word, PowerPoint, and e-mail)
- Experience of developing spreadsheets and databases
- Experience of handling challenging phone calls, emails and other forms of communication from members of the public
Desirable
- Experience of working within the NHS
- Experience of developing, maintaining and using Microsoft SharePoint sites
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Level 3 Secretarial/Admin qualification, or has equivalent demonstrable experience
- Experience in undertaking a full range of administrative duties in an office environment
Desirable
- Educated to advanced level or equivalent
- Knowledge of Continuing Healthcare and NHS Funded Nursing Care
- Quality/Service Improvement Qualification
Experience
Essential
- Experience of working in a busy environment, undertaking varied duties of a complex, sensitive and intense nature
- Experience of using Microsoft Office packages (Excel, Word, PowerPoint, and e-mail)
- Experience of developing spreadsheets and databases
- Experience of handling challenging phone calls, emails and other forms of communication from members of the public
Desirable
- Experience of working within the NHS
- Experience of developing, maintaining and using Microsoft SharePoint sites
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
