Job summary
The Primary Care team is looking to recruit an experienced Senior Administrative Officer in the central business support team. The team of six works with colleagues across the wider Primary Care team to support the delivery of efficient, effective and safe Primary Care services through working with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders.
We are looking for someone who can work independently as well as part of a team, and has the ability to plan and prioritise workload to meet deadlines.
You'll be an effective and confident communicator, and trusted with confidential matters on a day-to-day basis.
You'll work with internal and external partners and agencies of the Health Board e.g., senior members of the Health Board, Welsh Government officials, independent contractors, members of the public etc.
This is an exciting role, which will provide you with an excellent insight into the delivery of Primary Care services.
Main duties of the job
The successful candidate will be able to navigate a large electronic database, utilising excellent IT skills to input information accurately, generate reports and data, perform generic clerical work such as producing letters and team documents, and taking minutes.
Other duties include:-
Make and receive telephone calls from patients, relatives, staff members and other professionals, using initiative and judgement on action required and where necessary refer on to appropriate staff member.
Provide support with arranging meetings, prepare reports and other correspondence as directed.
Deliver routine training on system updates of relevant programmes.
Communicate effectively and establish and maintain good relationships with clients and other members of the MDT .
Take and transcribe minutes.
To undertake notes summarising and clinical coding in general practice.
Prioritise daily work to comply with the needs of the team.
Manage own workload with minimal supervision within agreed guidelines.
Contribute to discussions within departmental staff meetings about proposed changes.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.Our services are provided in:Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in HaverfordwestFive community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in PembrokeshireTwo integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providersNumerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 28.08.2025
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 28.08.2025
Person Specification
Qualifications and Knowledge
Essential
- Level 3 qualification (e.g. A Levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge plus experience of a full range of duties working in an administrative / office environment
- Knowledge of specialist NHS/ Organisational terminology
Desirable
Experience
Essential
- Experience of working in an administrative / office environment
- Familiar and competent with Microsoft IT packages, especially Work, Excel and Powerpoint
- Experience of setting up spreadsheets, databases
- Familiar and confident using email and searching the internet
Desirable
- Experience of working in a multidisciplinary team
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Level 3 qualification (e.g. A Levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge plus experience of a full range of duties working in an administrative / office environment
- Knowledge of specialist NHS/ Organisational terminology
Desirable
Experience
Essential
- Experience of working in an administrative / office environment
- Familiar and competent with Microsoft IT packages, especially Work, Excel and Powerpoint
- Experience of setting up spreadsheets, databases
- Familiar and confident using email and searching the internet
Desirable
- Experience of working in a multidisciplinary team
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
