Job summary
An opportunity to join the Application Support team at Band 5 has become available.
The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality.
Experience of working with systems and providing application support is essential. The role suits a dynamic and reliable individual who is capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills as well as be able to meet deadlines.
Main duties of the job
Provide a comprehensive training service on new and existing Clinical Applications.
Responsible for delivering and supporting all aspects of Application Support training.
Undertake acceptance testing of supported applications.
Support a second line help-desk function within the Health Board.
Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance.
Provide Business Change assistance to informatics projects.
Provide Application training to all levels of staff who use the clinical systems.
Liaise with Heads of Departments to arrange for staff to be released for training.
Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.
Appraise / analyse new modules before any major updates connect to the live systems.
Be responsible for updating application training materials including eLearning modules and user guides.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
o Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwesto Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshireo Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settingso 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providerso Numerous mental health and learning disabilities services
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 28.08.2025
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 28.08.2025
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree standard or Equivalent
Desirable
- Training qualification or considerable relevant experience within a training environment
- An understanding of process mapping
- In depth knowledge of Patient administration and clinical systems
Experience
Essential
- Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome.
- Experience providing application support
- Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses
- Experience of producing reports on training activity for audit purposes
Desirable
- Experience of designing and delivering bespoke Clinical System training courses to support the Health Board's operational needs
- Project management
Other
Essential
- Flexible approach to needs of the service
- Ability to travel between sites in a timely manner
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Educated to Degree standard or Equivalent
Desirable
- Training qualification or considerable relevant experience within a training environment
- An understanding of process mapping
- In depth knowledge of Patient administration and clinical systems
Experience
Essential
- Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome.
- Experience providing application support
- Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses
- Experience of producing reports on training activity for audit purposes
Desirable
- Experience of designing and delivering bespoke Clinical System training courses to support the Health Board's operational needs
- Project management
Other
Essential
- Flexible approach to needs of the service
- Ability to travel between sites in a timely manner
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
