Job summary
An exciting opportunity has arisen for a highly motivated and experienced healthcare professional to lead the Waiting List Support Service (WLSS) within Hywel Dda University Health Board. The service objective is to provide advice and support to patients awaiting planned care in order to promote healthy lifestyle choices, prevent deterioration and deconditioning and help patients to prepare for treatment and recovery in line with the Welsh Government's Promote, Prevent, Prepare policy for Planned Care.
As senior service manager within the multidisciplinary service, the successful candidate will be responsible for operational management and service delivery, clinical governance and oversight, demand and capacity planning, communication and engagement plans and all reporting requirements. This will involve working closely with all relevant stakeholders to actively review, develop and evaluate service delivery and new ways of working.
The successful candidate will have significant clinical and management experience working within a multi-disciplinary team across different clinical specialties/ conditions within an integrated care system.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
Be accountable for the operational delivery of the Waiting List Support Service (WLSS) within Hywel Dda University Health Board, ensuring high quality, flexible and responsive service delivery and to plan, develop, coordinate and evaluate the service provided.
Be responsible for aspects of governance, compliance and assurance related to the WLSS, ensuring safe and effective use of all resources and ensuring the safety of staff and patients.
In partnership with the designated Service Delivery Manager, take operational management responsibility for the delivery of the financial and operational priorities.
Support the clinical and managerial leadership of the WLSS, delivering a range of outcomes, ensuring that fundamental and underlying activities to organisational success are achieved.
Drive innovation, modernisation and high levels of staff and patient satisfaction for the Service.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on: 09/06/2025
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on: 09/06/2025
Person Specification
Qualifications and Knowledge
Essential
- Degree Level or equivalent Health professional and management qualification or equivalent experience at management level.
- Evidence of continuing professional education.
- Evidence of project / programme management.
- Masters Degree or demonstrable NHS experience with wide ranging experience
Language Skills
Desirable
Experience
Essential
- Managerial experience at a senior level in a public/private sector environment.
- Experience of working with multi-disciplinary teams and cross boundary working.
- A successful track record of delivering effective healthcare services as a senior manager in a multifaceted healthcare environment including staff management, financial management and change management.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Experience of managing budgets and demonstrable examples of how you have responded to financial challenges, insecurities and fluctuations.
- Experience of advising senior organisational leaders about options regarding service delivery.
Desirable
- Knowledge of NHS Systems.
- Experience of working at regional or national level.
Person Specification
Qualifications and Knowledge
Essential
- Degree Level or equivalent Health professional and management qualification or equivalent experience at management level.
- Evidence of continuing professional education.
- Evidence of project / programme management.
- Masters Degree or demonstrable NHS experience with wide ranging experience
Language Skills
Desirable
Experience
Essential
- Managerial experience at a senior level in a public/private sector environment.
- Experience of working with multi-disciplinary teams and cross boundary working.
- A successful track record of delivering effective healthcare services as a senior manager in a multifaceted healthcare environment including staff management, financial management and change management.
- Evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery; including business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
- Experience of managing budgets and demonstrable examples of how you have responded to financial challenges, insecurities and fluctuations.
- Experience of advising senior organisational leaders about options regarding service delivery.
Desirable
- Knowledge of NHS Systems.
- Experience of working at regional or national level.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hywel Dda University Health Board
Address
Corporate Offices, Ystwyth Building
Hafan Derwen, St Davids Park
Jobswell Road, Carmarthen
SA31 3BB
Employer's website
https://hduhb.nhs.wales/ (Opens in a new tab)
