Job summary
We would love for you to join our Communication Hub team within Hywel Dda University Health Board.
The successful applicant will be supporting the Health Board's single point of contact for a variety of services.
This is a dynamic patient and staff facing service, so embracing change, and demonstrating excellent communication is at the heart of the Communication Hub.
The Communication Hub is a busy, fast growing service. Our purpose is to deliver a single point of contact for the staff and patients of services across the health board.
We work closely with numerous teams, and respond quickly to the needs of the Health Board, which relies on excellent communication, being solution focused and responding positively to change.
Main duties of the job
You will be responsible for supporting teams by inputting and answering various queries, booking appointments and processing referrals; via email, telephone and Microsoft forms and supporting members of the public and staff. The ability to demonstrate excellent interpersonal skills and keyboard skills (including attention to detail) are very important. Training will be given on our various software platforms.
If successful you will work on a 7 day rota. Shifts will be between the hours of 8am-5pm, full time. You will be based in the Communication Hub at the Health Board headquarters site at St Davids Park, Carmarthen.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 14,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29th May 2025
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29th May 2025
Person Specification
Language Skills
Desirable
Qualification & Knowledge
Essential
- Good standard of education (5 GCSE's at A-C including maths and English)
- RSA III or equivalent demonstrable experience of word processing
- IT literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
- Up to date skills in office systems and functions eg. Laptops, photocopiers, laminator
- Foundations in Improvement or equiv (Bronze IQT)
- Handles difficult situations and ensures effective working by using a range of interpersonal skills
- Ability to produce written reports and minutes in a clear, concise language.
- Evidence of problem solving
Desirable
- ECDL
- Educated to advanced level or equivalent
- Knowledge of NHS and how it works
- Knowledge of HB and it's development
- Experience of passing on knowledge to others through designing and delivering training
- IQT Silver/Improvement in Practice
Experience
Essential
- Experience of working in a team
- Experience of setting up spreadsheets and managing multiple databases
- Experience of working in a busy office environment and dealing with multiple priorities.
Desirable
- Experience of working in a changing environment
- Experience of working within a healthcare environment.
- Experience of call handling / managing inbox / referrals
Other
Essential
- Ability to travel between sites in a timely manner
- Flexible to the needs of the service
Person Specification
Language Skills
Desirable
Qualification & Knowledge
Essential
- Good standard of education (5 GCSE's at A-C including maths and English)
- RSA III or equivalent demonstrable experience of word processing
- IT literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
- Up to date skills in office systems and functions eg. Laptops, photocopiers, laminator
- Foundations in Improvement or equiv (Bronze IQT)
- Handles difficult situations and ensures effective working by using a range of interpersonal skills
- Ability to produce written reports and minutes in a clear, concise language.
- Evidence of problem solving
Desirable
- ECDL
- Educated to advanced level or equivalent
- Knowledge of NHS and how it works
- Knowledge of HB and it's development
- Experience of passing on knowledge to others through designing and delivering training
- IQT Silver/Improvement in Practice
Experience
Essential
- Experience of working in a team
- Experience of setting up spreadsheets and managing multiple databases
- Experience of working in a busy office environment and dealing with multiple priorities.
Desirable
- Experience of working in a changing environment
- Experience of working within a healthcare environment.
- Experience of call handling / managing inbox / referrals
Other
Essential
- Ability to travel between sites in a timely manner
- Flexible to the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
