Job summary
The post is for a part time, permanent Orthotics Officer/Podiatry Assistant.
The post holder will be responsible for ensuring the day to day running of the Podiatry and Surgical appliance office, ensuring that admin tasks are met, and a quality service is delivered.
The role will include:
Providing assistance to a supervising Podiatrist/Orthotist in the delivery of podiatric treatment and admin support where necessary.
Assisting the podiatrist to carry out foot care and health promotion activities.
Receiving and initially deal with telephone and written enquiries and complaints.
Dealing with urgent matters appropriately, ensuring that Department procedures are followed in order to record/follow-up as necessary.
Providing admin support for the Orthotics service using Oracle to procure and track Surgical appliance orders through the system.
Main duties of the job
Your role will also include:
Supporting the administrative needs of the Podiatry and Orthotics Service including using the oracle procurement system and the administration of orthotic invoices.
Providing basic foot care to patients of the Podiatry Department under the direction of the Podiatrists and to support the delivery of Podiatry services in all its dimensions.
Responsibile for booking and rearranging of appointments for the Surgical Appliance/Orthotic department and the Podiatry service as required.
Arranging patient appointments including Hospital transport if applicable.
Ensuring all clinics are full to capacity.
Ensuring that all new applications are processed appropriately.
Actioning necessary changes to the clinical programme when notified of sickness/absence of clinical staff.
Notifying patients of cancelled clinics and ensure that these patients are rescheduled as soon as possible.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Interviews to be held on 20/05/2025.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary.
https://fb.watch/hzQjE8HzTN/
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Interviews to be held on 20/05/2025.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary.
https://fb.watch/hzQjE8HzTN/
Person Specification
Qualifications and Knowledge
Essential
- Level II or equivalent demonstrable experience of administrative/ office skills and knowledge
- Agored level 3 qualification to be undertaken or have equivalent experience
- Will be willing to undertake in house Podiatry assistants training programmes
- Working knowledge of Microsoft Office applications including spread sheets and data bases
Desirable
- Experience in a health care setting
- Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face
Experience
Essential
- Experience working with clients on an individual basis
- Significant experience of working in a busy office
- Excellent word processing / spreadsheet skills
Desirable
- Experience in a health care setting
- Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face.
Other
Essential
- Ability to travel across the Health Board area in a timely manner
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Level II or equivalent demonstrable experience of administrative/ office skills and knowledge
- Agored level 3 qualification to be undertaken or have equivalent experience
- Will be willing to undertake in house Podiatry assistants training programmes
- Working knowledge of Microsoft Office applications including spread sheets and data bases
Desirable
- Experience in a health care setting
- Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face
Experience
Essential
- Experience working with clients on an individual basis
- Significant experience of working in a busy office
- Excellent word processing / spreadsheet skills
Desirable
- Experience in a health care setting
- Extensive experience in dealing with the general public particularly the elderly either on the telephone or face-to-face.
Other
Essential
- Ability to travel across the Health Board area in a timely manner
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
