Job summary
If you're ready to take on a challenging and rewarding role that truly makes a difference, we want to hear from you!
We have an exciting opportunity for the right candidate to join our specialist nurse-led Bladder, Bowel & Pelvic Health Team as a Senior Bladder and Bowel Prescription Administrator. The post holder will be required to have excellent communication skills to sensitively handle telephone communication with patients and healthcare professionals, and will be based in Crymych, Pembrokeshire.
You will be one of the main contacts for the Bladder and Bowel prescription service, receiving and processing prescriptions via telephone and email for continence appliances, for ordering samples, working with allied health professionals and for referring any clinical issues to the clinical nursing team.
Main duties of the job
The successful candidate will be able to navigate a large electronic database, utilising excellent IT skills to input information accurately, generate reports and data, perform generic clerical work such as producing letters and team documents, and taking minutes.
Other duties include:-
Make and receive telephone calls from patients, relatives, staff members and other professionals, using initiative and judgement on action required and where necessary refer on to appropriate staff member.
Provide support with arranging meetings, prepare reports and other correspondence as directed.
Provide day to day supervision of other administrative staff.
Deliver routine training on system updates of relevant programmes such as Cobweb.
Communicate effectively and establish and maintain good relationships with clients and other members of the MDT .
Take and transcribe minutes.
Prioritise daily work to comply with the needs of the team.
Manage own workload with minimal supervision within agreed guidelines.
Contribute to discussions within departmental staff meetings about proposed changes.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
The Health Board is an equal opportunities employer and the post holder is expected to promote this in all aspects of their work. Have a broad working knowledge of organizational equality and diversity policies and standards. Act within the law. Act in a professional, respectful and courteous manner at all times. Positively values diverse backgrounds of colleagues. Listen to the views and opinions of others.
For an informal discussion/visit contact please contact Samantha Turnbull Clinical Nurse Specialist/Nurse prescriber via email samantha.turnbull2@wales.nhs.uk
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 07/05/2025.
Job description
Job responsibilities
The Health Board is an equal opportunities employer and the post holder is expected to promote this in all aspects of their work. Have a broad working knowledge of organizational equality and diversity policies and standards. Act within the law. Act in a professional, respectful and courteous manner at all times. Positively values diverse backgrounds of colleagues. Listen to the views and opinions of others.
For an informal discussion/visit contact please contact Samantha Turnbull Clinical Nurse Specialist/Nurse prescriber via email samantha.turnbull2@wales.nhs.uk
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 07/05/2025.
Person Specification
Qualifications and Knowledge
Essential
- Level 3 qualification (e.g. A Levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge plus experience of a full range of duties working in an administrative / office environment
- Knowledge of specialist NHS/ Organisational terminology
Desirable
Experience
Essential
- Experience of working in an administrative / office environment
- Familiar and competent with Microsoft IT packages, especially Work, Excel and Powerpoint
- Experience of setting up spreadsheets, databases
- Familiar and confident using email and searching the internet
Desirable
- Experience of working in a multidisciplinary team
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Level 3 qualification (e.g. A Levels, AS Levels, NVQ3) or equivalent demonstrable experience of administrative / office skills and knowledge plus experience of a full range of duties working in an administrative / office environment
- Knowledge of specialist NHS/ Organisational terminology
Desirable
Experience
Essential
- Experience of working in an administrative / office environment
- Familiar and competent with Microsoft IT packages, especially Work, Excel and Powerpoint
- Experience of setting up spreadsheets, databases
- Familiar and confident using email and searching the internet
Desirable
- Experience of working in a multidisciplinary team
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
