Job summary
An exciting opportunity has arisen for a Service Support Manager position within The Unscheduled Care Department.
Reporting to the Service Delivery Manager, the Service Support Manager will provide comprehensive administrative support within The Unscheduled Care Department.
This role will require the ability to work independently and as part of a team, with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure.
The role will be based on the Withybush General Hospital site.
This is a fixed term/secondment post until 27/12/2025 to cover maternity leave. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.
Main duties of the job
This role will specifically focus on:
- Supporting a range of operational and managerial activities, specifically including the delivery projects set out by the Service Delivery Manager.
- Supporting the Job Planning process
- The efficient coordination of Complaints management
- The efficient coordination of Datix management
- General administrative support of day to day service operations.
- The successful candidate will require a sound understanding of using Welsh Clinical Portal and Welsh PAS.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.Two integrated care centres (Aberaeron and Cardigan, Ceredigion).Community facilities, including:48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes.Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 01/05/2025.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 01/05/2025.
Person Specification
Qualifications and knoweldge
Essential
- Degree or equivalent experience/CPD
- Thorough understanding of a range of PC software (e.g. Microsoft Office Packages, Email and Intranet)
Desirable
- Understanding of systems in use within NHS organisations including primary, community and secondary care
- Project Management Qualification
Experience
Essential
- Demonstrable experience of supporting and managing projects or operational plans
- Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously
Desirable
- Experience of working within an NHS environment
- An understanding of project methodology
Language Skills
Desirable
Person Specification
Qualifications and knoweldge
Essential
- Degree or equivalent experience/CPD
- Thorough understanding of a range of PC software (e.g. Microsoft Office Packages, Email and Intranet)
Desirable
- Understanding of systems in use within NHS organisations including primary, community and secondary care
- Project Management Qualification
Experience
Essential
- Demonstrable experience of supporting and managing projects or operational plans
- Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously
Desirable
- Experience of working within an NHS environment
- An understanding of project methodology
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
