Job summary
If you would like to be part of a small dynamic team and enjoy working with a wide range of people and have a passion for engagement and involvement then this is the job for you! Hywel Dda University Health Board has an exciting opportunity for an Engagement Officer to work on health board wide projects.
We are looking for someone who has the energy, enthusiasm and commitment to engagement. The role requires an experienced and competent professional with a developed skill set in engagement and consultation. The individual will be able to provide professional advice to managers, clinicians and other staff on a broad range of engagement issues.
This individual will plan and deliver engagement activities to provide a responsive service to staff and external stakeholders. This role involves working autonomously and prioritising your workload to ensure that all urgent matters are actioned.
A flexible approach to work is necessary as the post holder will be required to attend meetings outside of normal working hours when necessary.
Main duties of the job
The post holder will work as part of a small team of committed, enthusiastic professionals and will require the post holder to act with a degree of autonomy to:
- Play a key role in providing practical support and expertise around engagement on behalf of the department.
- Support the Engagement Manager and wider team in taking forward consultation and engagement exercises as part of the Health Board's health and care strategy and plans.
- Co-ordinate engagement activity across the health board area
- Deliver engagement with staff across the organisation; support and co-ordinate elements of the programme of continuous engagement on areas within their portfolio; which will provide the public with a range of ways of using their voice and getting involved in their NHS.
- Assist the implementation of innovative participatory engagement approaches making full use of traditional and new methods of engagement and involvement to engage staff, stakeholders, media and the public to build public confidence in the organisation and involve them in designing services and strategies.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan in Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/04/2025.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/04/2025.
Person Specification
Qualifications & Knowledge
Essential
- Educated to degree level or equivalent standard of professional qualification or equivalent level of work experience
- Knowledge and experience of engagement
- Up to date understanding of the engagement agenda and the current issues facing the NHS in Wales
- Demonstrable CPD
Desirable
- Qualification or evidence of a high literacy and capability of using IT systems
- Working knowledge of database management
- Understanding the issues of people with protected characteristics and other vulnerable groups
- Understanding of other language and accessibility requirements
Experience
Essential
- Experience of working in partnership with colleagues across the statutory sector, third sector and private sector
- Experience of working in an engagement related role
- Experience of dealing with a diverse range of people, from directors to clinicians, to stakeholders to patients and members of the public
- Experience of using engagement techniques
- Experience of managing projects
- Ability to prioritise work and deliver to deadlines
- Demonstrate high degree of accuracy with data management
Desirable
- Experience of identifying training needs and delivering training
Other
Essential
- Ability to be flexible to meet the needs of the service. There will be a requirement to work outside of normal working hours
- During consultation/ engagement periods there is a requirement to travel to attend meetings and events across the health board area of Carmarthenshire, Ceredigion and Pembrokeshire. These meetings and events can take place in rural areas at unsociable hours.
- Ability to transport display equipment and documentation (at times large and heavy) to events, and set up the venue or stands at engagement events.
Desirable
Skills and Attributes
Essential
- Excellent report writing and presentation skills to convey information to staff groups/public groups
- Excellent communication skills including tact and diplomacy, including experience of working in a challenging environment
- Ability to keep calm in emotional and challenging situations e.g. public meetings and emotional protesters and lobbyists
- Extensive experience of use of a range of Microsoft packages (including databases and spreadsheets), in addition to maintaining and developing systems and procedures for data management
- Proactive, self-motivated, able to work on own initiative and motivate others
- Demonstrate ability to prioritise workload with standard work and additional work requiring urgent attention
- Enthusiastic/motivated
- Proactive with an ability to show initiative and generate ideas
Person Specification
Qualifications & Knowledge
Essential
- Educated to degree level or equivalent standard of professional qualification or equivalent level of work experience
- Knowledge and experience of engagement
- Up to date understanding of the engagement agenda and the current issues facing the NHS in Wales
- Demonstrable CPD
Desirable
- Qualification or evidence of a high literacy and capability of using IT systems
- Working knowledge of database management
- Understanding the issues of people with protected characteristics and other vulnerable groups
- Understanding of other language and accessibility requirements
Experience
Essential
- Experience of working in partnership with colleagues across the statutory sector, third sector and private sector
- Experience of working in an engagement related role
- Experience of dealing with a diverse range of people, from directors to clinicians, to stakeholders to patients and members of the public
- Experience of using engagement techniques
- Experience of managing projects
- Ability to prioritise work and deliver to deadlines
- Demonstrate high degree of accuracy with data management
Desirable
- Experience of identifying training needs and delivering training
Other
Essential
- Ability to be flexible to meet the needs of the service. There will be a requirement to work outside of normal working hours
- During consultation/ engagement periods there is a requirement to travel to attend meetings and events across the health board area of Carmarthenshire, Ceredigion and Pembrokeshire. These meetings and events can take place in rural areas at unsociable hours.
- Ability to transport display equipment and documentation (at times large and heavy) to events, and set up the venue or stands at engagement events.
Desirable
Skills and Attributes
Essential
- Excellent report writing and presentation skills to convey information to staff groups/public groups
- Excellent communication skills including tact and diplomacy, including experience of working in a challenging environment
- Ability to keep calm in emotional and challenging situations e.g. public meetings and emotional protesters and lobbyists
- Extensive experience of use of a range of Microsoft packages (including databases and spreadsheets), in addition to maintaining and developing systems and procedures for data management
- Proactive, self-motivated, able to work on own initiative and motivate others
- Demonstrate ability to prioritise workload with standard work and additional work requiring urgent attention
- Enthusiastic/motivated
- Proactive with an ability to show initiative and generate ideas
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Hywel Dda University Health Board
Address
Carmarthenshire, Ceredigion or Pembrokeshire TBC
Carmarthenshire, Ceredigion or Pembrokeshire TBC
SA31 3BB
Employer's website
https://hduhb.nhs.wales/ (Opens in a new tab)
