Job summary
The Public Health Communication Hub Nurse will receive calls as part of the public health support programme. They will be responsible for giving specialist clinical advice to patients, staff and clinical teams without direct supervision, ensuring they receive information on how they can optimize their vaccination and health decisions. This will be based upon evidence-based practice in line with legal requirements, statutory rules, Health Board policies and the NMC code of conduct.
Reporting directly to the Lead Nurse, the post holder will give expert advice and support to all patients. Working with the wider multi-disciplinary team for each service the post holder will ensure patients receive safe, individualised and effective standards of treatment, advice, guidance and information.
The post holder will have experience of working autonomously and within a team. The ability to adapt and take a dynamic approach is essential for this role. The post holder will ensure they are giving evidence-based advice and following the latest guidance for individual specialties and services. Individuals will be expected to handle a variety of calls, dealing with and resolving all queries in an efficient and effective manner, escalating when appropriate to do so. Deal effectively with any enquiries whilst ensuring confidentiality.
Main duties of the job
To ensure all calls are dealt with promptly and in a proficient and professional manner, in accordance with agreed operational policies and procedures associated with the Public Health support programme.
Logging on the SharePoint system those that require specialist advice if unable to deal with at the time.
Use the most up to date script, evidence base and guidance to ensure consistency of communication using clinical judgement when necessary.
Provide clinical advice based on the concern or query raised by the calls. Escalating those that they are not able to deal with appropriately and efficiently.
Support a triage service, and co-ordinate timely treatment plans for any referrals regarding Covid antiviral treatment.
Operates available systems such as SharePoint and Netcall, including "queue buster" effectively ensuring agreed processes are followed at all times.
Demonstrate and ensure patients' needs are fully met following their call.
Alert appropriate agencies when there are any concerns regarding potential/actual risk to a patient e.g. child protection, domestic violence and protection of vulnerable adults.
Ensures confidentiality is maintained at all times following agreed Health Board policies and procedures at all times.
Supports and assists with the introduction of new staff by providing support training.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 12,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services to almost 400,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:
Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest.
Five community hospitals: Amman Valley Hospital and Llandovery Hospital in Carmarthenshire, Tregaron Hospital in Ceredigion and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire.
Two integrated care centres (Aberaeron and Cardigan, Ceredigion).
Community facilities, including:
48 General Practices (GP surgeries), 49 Dental Practices, 98 Community Pharmacies (chemists), 44 General Ophthalmic Practices (including eye health and low vision services), 38 sites providing mental health and learning disability services, care within your own homes
Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
It is expected that you will answer all telephone calls within the response target times and in accordance to procedure, courteously greeting the caller in both English and Welsh.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Interviews will be held on 20/12/24
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
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https://fb.watch/hzQjE8HzTN/
Job description
Job responsibilities
It is expected that you will answer all telephone calls within the response target times and in accordance to procedure, courteously greeting the caller in both English and Welsh.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Interviews will be held on 20/12/24
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Get instant access to our financial wellbeing benefit Wagestream. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real-time, stream up to 50% of the money youve already earned, learn easy tips to manage your money better and save your wages straight from your salary.
https://fb.watch/hzQjE8HzTN/
Person Specification
Qualifications and Knowledge
Essential
- Level 1 Registered Nurse
- Current NMC registration
- Mentorship qualification or equivalent
- Knowledge of current health protection and Immunisation public health policies and guidance
- Evidence of continuing professional development, statutory and mandatory training
- Understanding of clinical governance
- Understanding of Quality Improvement
Desirable
- Degree in Nursing
- Public health/Immunisation Course
- Leadership qualification or willing to work towards
- Knowledge/experience of computer systems
- Knowledge of PAS/Myrddin/WIS systems
- Knowledge of sharepoint systems
Experience
Essential
- Substantial post registration experience
- Proficient clinician
- Well-developed clinical skills
- Previous evidence of audit and research
Desirable
- Previously worked within acute setting
- Contact centre or call handling experience
- Teaching/facilitation experience
Language Skills
Desirable
Person Specification
Qualifications and Knowledge
Essential
- Level 1 Registered Nurse
- Current NMC registration
- Mentorship qualification or equivalent
- Knowledge of current health protection and Immunisation public health policies and guidance
- Evidence of continuing professional development, statutory and mandatory training
- Understanding of clinical governance
- Understanding of Quality Improvement
Desirable
- Degree in Nursing
- Public health/Immunisation Course
- Leadership qualification or willing to work towards
- Knowledge/experience of computer systems
- Knowledge of PAS/Myrddin/WIS systems
- Knowledge of sharepoint systems
Experience
Essential
- Substantial post registration experience
- Proficient clinician
- Well-developed clinical skills
- Previous evidence of audit and research
Desirable
- Previously worked within acute setting
- Contact centre or call handling experience
- Teaching/facilitation experience
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
