Job summary
The Hywel Dda University Health Board provides access to urgent primary care when daytime GP services are closed. The times of operation are 18:15-08:00, Monday to Friday and 24 hours at weekends and bank holidays.
The Out of Hours service is seeking an enthusiastic and dynamic person to join the established team of Shift Supervisors. The role will be based at Withybush Hospital in the Out of Hours Call Centre.
Ideally we would be looking for two individuals to undertake this role on a part time basis due to rota constraints. Please liaise with David Richards for more information.
Main duties of the job
As a Shift Supervisor you will be responsible for the day-to-day supervision of the Out of Hours Service, which is made up of Clinicians, Drivers, Receptionists, Call handlers and Health Care Support Workers.
The role is key to promoting patient safety through monitoring of Out of Hours activity and managing cases that have been passed from the 111 service. Communication with the clinical team is essential to facilitate efficient service delivery. On call leadership is available and can be contacted to escalate areas of risk or performance issues.
The post holder will ensure the safe transmission of patient information from 111 to the clinicians in the OOH Service.
Post holders commit to working as part of a regular four week rolling rota. This rota incorporates a full variety of shifts throughout the Out of Hour operational time.
The ability to speak Welsh is desirable for this post; English or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:o Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;o 48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;o Numerous locations providing mental health and learning disabilities services;o Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales
Job description
Job responsibilities
A Healthier Mid and West Wales
We have a shared vision with our communities for us to live healthy, joyful lives.
Our ambition is to shift from a service that just treats illness to one that keeps people well, prevents ill-health or worsening of ill health, and provides any help you need early on.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 25/11/2024
Job description
Job responsibilities
A Healthier Mid and West Wales
We have a shared vision with our communities for us to live healthy, joyful lives.
Our ambition is to shift from a service that just treats illness to one that keeps people well, prevents ill-health or worsening of ill health, and provides any help you need early on.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 25/11/2024
Person Specification
Qualifications & Knowledge
Essential
- Good identifiable level of education to A level equivalent
- Experience of line management staff
- Operational Management
Desirable
- Identifiable qualification in word-processing and database management
- ECDL or similar
- Supervisory management qualification/training
- Customer care skills /training
Experience
Essential
- Experience of computer systems and networks to include Windows
- Experience of word processing and good keyboard skills
Desirable
- Experience of working in a call centre environment
- Experience of working as part of a multi-disciplinary team
- Experiencing of supervising a team
Language Skills
Desirable
Person Specification
Qualifications & Knowledge
Essential
- Good identifiable level of education to A level equivalent
- Experience of line management staff
- Operational Management
Desirable
- Identifiable qualification in word-processing and database management
- ECDL or similar
- Supervisory management qualification/training
- Customer care skills /training
Experience
Essential
- Experience of computer systems and networks to include Windows
- Experience of word processing and good keyboard skills
Desirable
- Experience of working in a call centre environment
- Experience of working as part of a multi-disciplinary team
- Experiencing of supervising a team
Language Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
