Service Manager Scheduled Care

Hywel Dda University Health Board

Information:

This job is now closed

Job summary

An exciting and challenging permanent opportunity has arisen, in the Scheduled Care Directorate within Hywel Dda University Health Board.

The post holder will work within Trauma & Orthopaedics and report to the Service Delivery Manager. There is extensive collaboration with all staff disciplines across across the 4 hospital sites therefore, regular travelling across the 4 hospital sites is required to support clinical teams, clinical services and administration.

Main duties of the job

Key areas of responsibility for this post include providing support to the Service Delivery Manager in the management of workforce, all aspects of waiting list and performance management, procurement, finance and quality, safety and governance as well as pro-actively participating in service development and improvement activities.

You will require recent exposure to relevantmanagement or leadershipdevelopment programme, and proven NHS experience atManagerial level. It is desirable that you have the ability to work well in high pressure and mentally demanding situations, and manage competing priorities. You will be a team player and able to work with senior managerial and clinical staff.

The post holder is expected to demonstrate clear leadership skills and develop effective working relationships with clinicians, nurses, AHPs, administration and managers throughout the Health Board and wider NHS community, as required.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£44,398 to £50,807 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

100-AC168-0724

Job locations

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA31 2AF


Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 15.08.2024

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 15.08.2024

Person Specification

Qualifications & Knowledge

Essential

  • Educated to Degree Level or Equivalent Experience.
  • Masters Level Qualification or Evidence of CPD to master level
  • Recent exposure to relevant management or leadership development programme.
  • Clear understanding of the key factors critical to the provision of health care, e.g. NHS strategies and policies, local health economy issues, the national performance management framework, financial flows, national initiatives for achieving improved performance etc.

Desirable

  • Leadership or Management Qualifications.
  • Clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change.
  • Knowledge of the duties imposed on the Health Board by employment law, other legislation, NHS policy and priorities, the requirements of corporate and clinical governance and of the Inspection and regulation environment in which the Health Board operates.

Experience

Essential

  • Proven NHS experience at Managerial level.
  • Working as part of a multi- professional team.
  • Experience of managing and completing programmes of continuous improvement and change management in a complex environment.
  • Experience of conducting negotiations relating to detailed matters.
  • Experience of managing staff and working with staff trade unions/staff representatives.
  • Proven track record of staff and budget management.

Desirable

  • Experience of undertaking service planning taking into account complex and multistranded information, i.e. finance, workforce, clinical equipment and organisational factors.
  • Experience in the management of clinical teams
  • Experience in project Management methodologies
  • Experience of working within a multi-agency environment.

Language Skills

Desirable

  • Welsh Speaker (Level 1)
Person Specification

Qualifications & Knowledge

Essential

  • Educated to Degree Level or Equivalent Experience.
  • Masters Level Qualification or Evidence of CPD to master level
  • Recent exposure to relevant management or leadership development programme.
  • Clear understanding of the key factors critical to the provision of health care, e.g. NHS strategies and policies, local health economy issues, the national performance management framework, financial flows, national initiatives for achieving improved performance etc.

Desirable

  • Leadership or Management Qualifications.
  • Clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change.
  • Knowledge of the duties imposed on the Health Board by employment law, other legislation, NHS policy and priorities, the requirements of corporate and clinical governance and of the Inspection and regulation environment in which the Health Board operates.

Experience

Essential

  • Proven NHS experience at Managerial level.
  • Working as part of a multi- professional team.
  • Experience of managing and completing programmes of continuous improvement and change management in a complex environment.
  • Experience of conducting negotiations relating to detailed matters.
  • Experience of managing staff and working with staff trade unions/staff representatives.
  • Proven track record of staff and budget management.

Desirable

  • Experience of undertaking service planning taking into account complex and multistranded information, i.e. finance, workforce, clinical equipment and organisational factors.
  • Experience in the management of clinical teams
  • Experience in project Management methodologies
  • Experience of working within a multi-agency environment.

Language Skills

Desirable

  • Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hywel Dda University Health Board

Address

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA31 2AF


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

Hywel Dda University Health Board

Address

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA31 2AF


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


For questions about the job, contact:

SDM - Trauma & Orthopaedics

Lianne Gregory

Lianne.gregory@wales.nhs.uk

01267229745

Date posted

18 July 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£44,398 to £50,807 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

100-AC168-0724

Job locations

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA31 2AF


Supporting documents

Privacy notice

Hywel Dda University Health Board's privacy notice (opens in a new tab)