Service Delivery Manager (Managed Practices)

Job summary

This is a key role in being responsible for ensuring the efficient, effective and sustainable delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice, specifically overseeing the day to day management of the Practice. The post holder will need to be able to demonstrate a relevant track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms and have a clear understanding of the Unified GMS contract that Practices across Wales are expected to deliver.

Main duties of the job

The post holder will have a designated Managed Practice for which they have operational and managerial responsibility of the services they deliver and the day to day operational running of the establishment. They will also hold a lead area of expertise which will extend across all of the Health Board Managed Practices. Examples could be:Contractual Requirements and Annual Return/toolkit SubmissionsFinance, budgets and premisesInformation and Clinical GovernanceEnhanced Services Commissioning and ClaimingHuman Resources and RecruitmentConcerns Handling

The post holder will have overall operational line-management responsibility of all the staff employed at their designated Practice and will have professional support in managing Clinical members of the team. The successful candidate will be accountable to the GMS Business Manager and Head of GMS in reporting staff compliance, payroll, escalation of patient concerns, practice reporting/claims and when requested be accountable for information or data that maybe requested from relevant Health Board Colleagues.

The successful candidate will be expected to work autonomously within their own remit and to seek guidance from other supportive departments within the organisation when the need arises.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Employer details

Employer name

Hywel Dda University Health Board

Address

Tenby Surgery

Tenby

SA70 8AG

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

---

Employer details

Employer name

Hywel Dda University Health Board

Address

Tenby Surgery

Tenby

SA70 8AG

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

---