Service Delivery Manager (Managed Practices)

Hywel Dda University Health Board

Information:

This job is now closed

Job summary

This is a key role in the delivery of General Medical Services to those patients that are registered with a Health Board Managed Practice. The post holder will need to demonstrate a track record in delivery of safe and effective patient care, team management and excellent organisational skills with an ambition to drive service change and modernisation that ensures that the Managed Practice is working to national and local policies as well as adhering to the terms of the Unified GMS contract.

Main duties of the job

The post holder will have a designated Managed Practice for which they have operational and managerial responsibility, however they will also hold a lead area of expertise which will extend across all of the Health Board Managed Practices:- Finance, budgets and premises- Governance and Concerns- Enhanced Services Commissioning and Claiming- Human Resources

The post holder will be expected to work from other Health Board Managed Practices as dictated by service needs and pressures.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:o Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;o 48 general practices (six of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;o Numerous locations providing mental health and learning disabilities services;o Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales

Date posted

14 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£44,398 to £50,807 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

100-AC119-0524

Job locations

Tenby Surgery

Tenby

SA70 8AG


Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 17/06/2024

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh isdesirablefor this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 17/06/2024

Person Specification

Qualifications and Knowledge

Essential

  • Educated to Masters degree level, or equivalent level of knowledge gained through experience
  • Continuous Professional Development

Desirable

  • ECDL
  • Practice Manager Qualification

Experience

Essential

  • Extensive NHS Management experience
  • Experience of working with primary care general medical practices
  • Experience of budget setting and monitoring financial position
  • Experience of providing and receiving highly complex, sensitive and contentious information
  • Experience of developing and implementing strategic plans
  • Experience of working in partnership with other organisations
  • Experience of managing staff and team working

Desirable

  • Experienced NHS Business Manager

Language Skills

Desirable

  • Welsh Speaker (level 1)
Person Specification

Qualifications and Knowledge

Essential

  • Educated to Masters degree level, or equivalent level of knowledge gained through experience
  • Continuous Professional Development

Desirable

  • ECDL
  • Practice Manager Qualification

Experience

Essential

  • Extensive NHS Management experience
  • Experience of working with primary care general medical practices
  • Experience of budget setting and monitoring financial position
  • Experience of providing and receiving highly complex, sensitive and contentious information
  • Experience of developing and implementing strategic plans
  • Experience of working in partnership with other organisations
  • Experience of managing staff and team working

Desirable

  • Experienced NHS Business Manager

Language Skills

Desirable

  • Welsh Speaker (level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hywel Dda University Health Board

Address

Tenby Surgery

Tenby

SA70 8AG


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


Employer details

Employer name

Hywel Dda University Health Board

Address

Tenby Surgery

Tenby

SA70 8AG


Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)


For questions about the job, contact:

Business Manager of GMS

Matt McGivern

Matthew.McGivern@wales.nhs.uk

Date posted

14 May 2024

Pay scheme

Agenda for change

Band

Band 7

Salary

£44,398 to £50,807 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

100-AC119-0524

Job locations

Tenby Surgery

Tenby

SA70 8AG


Supporting documents

Privacy notice

Hywel Dda University Health Board's privacy notice (opens in a new tab)