Job summary
Hywel Dda University Health Board are seeking an organised and motived person for a Band 3 Physiotherapy Administrative role.
We are seeking an enthusiastic person who will be part of our Acute and Community team in Pembrokeshire. The role may involve the need to assist in cross site cover between sites in the Pembrokeshire area.
Main duties of the job
Excellent IT skills in Word, Excel, PowerPoint and E-Mail are essential, and knowledge of electronic record management systems (WPAS and WCP) will be beneficial to assist in the administrative duties of the physiotherapy service and inputting data.
This will include the efficient coordination and booking of patients and managing clinician diaries. The post holder will be the first point of contact for visitors to physiotherapy services, making appointments and dealing with queries in a friendly and personable way.
The post-holder will be responsible for maintaining records on a computerised system. They will demonstrate the ability to handle sensitive and confidential patient information (clinical letters, investigations and results).
They will facilitate continuous monitoring of the physiotherapy service by supporting validation of waiting lists and through the production of monthly reports from Health Board Information Systems.
This is an exciting opportunity for someone who wants to develop their skills in a friendly supportive and dynamic department.
The role may involve travelling to and working across other hospital sites in support of service delivery.
About us
Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:o Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;o 48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;o Numerous locations providing mental health and learning disabilities services;o Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 15/05/2024
Job description
Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 15/05/2024
Person Specification
Qualifications And Knowledge
Essential
- NVQ3/RSA III or equivalent demonstrable experience of administrative/office skills and knowledge OR NVQ2/RSA II or equivalent demonstrable experience of administrative/office skills and knowledge plus experience of working in an administrative/office environment
Desirable
- NVQ Level II Business Administration
- ECDL
- Working towards a medical terminology qualification
Experience
Essential
- Previous secretarial and/or office administration experience
- Experience using IT systems, word, excel, outlook
Desirable
Aptitude and Abilities
Essential
- Ability to embrace the following personal values and behaviours on a daily basis - ? Dignity, Respect and Fairness ? Integrity, Openness and Honesty ? Caring, Kindness and Compassion Ability to demonstrate a commitment to our organisational values - ? Working together to be the best we can be ? Striving to develop and deliver excellent services ? Putting people at the heart of everything we do
- Excellent Organisational skills to prioritize work, meet deadlines and work under pressure
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team
- Self motivated and able to work without supervision
- Good understanding of importance of confidentiality
Desirable
- Welsh Speaker (Level 1)
- Ability to use Microsoft packages, e-mail, Internet and databases.
- Ability to take minutes
Person Specification
Qualifications And Knowledge
Essential
- NVQ3/RSA III or equivalent demonstrable experience of administrative/office skills and knowledge OR NVQ2/RSA II or equivalent demonstrable experience of administrative/office skills and knowledge plus experience of working in an administrative/office environment
Desirable
- NVQ Level II Business Administration
- ECDL
- Working towards a medical terminology qualification
Experience
Essential
- Previous secretarial and/or office administration experience
- Experience using IT systems, word, excel, outlook
Desirable
Aptitude and Abilities
Essential
- Ability to embrace the following personal values and behaviours on a daily basis - ? Dignity, Respect and Fairness ? Integrity, Openness and Honesty ? Caring, Kindness and Compassion Ability to demonstrate a commitment to our organisational values - ? Working together to be the best we can be ? Striving to develop and deliver excellent services ? Putting people at the heart of everything we do
- Excellent Organisational skills to prioritize work, meet deadlines and work under pressure
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a team
- Self motivated and able to work without supervision
- Good understanding of importance of confidentiality
Desirable
- Welsh Speaker (Level 1)
- Ability to use Microsoft packages, e-mail, Internet and databases.
- Ability to take minutes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
