Health Centre Administrator

Hywel Dda University Health Board

This job is now closed

Job summary

We have an exciting opportunity for an enthusiastic and motivated part-time Health Centre Administrator to join our team in Haverfordwest Health Centre. The post holder will work 15 hours per week and the working pattern will be confirmed.

Haverfordwest Health Centre provides a range of services and clinics including dental, district nurses, podiatry and more. We are looking for someone to provide a comprehensive reception, secretarial and administrative support to clinical staff and clinics. The post holder will demonstrate exceptional customer care and front of house skills together with excellent professional communication skills to handle phone calls and liaise with a variety of health and social care professionals and members of the public.

The post holder will be competent to work without continual direct supervision, but will also work as part of a team and assist with specified secretarial clinical and premises duties in the provision of the efficient, caring, patient focused service.

The post holder will have high quality IT and telephony skills and will be expected to communicate effectively and sensitively and be aware of the confidential nature of the role.

In return, we can offer you support and supervision in this very exciting, rewarding role and opportunities for further development.

Main duties of the job

Provide a welcoming, professional and courteous service to patients and visitors who visit the Health Centre and assist patients and visitors using a variety of communication methods, either in person or other means.
Check in patients, assist visitors, provide any required documentation or information leaflets and provide directions/signposting.
To manage and action Pembrokeshire Community clinic administration in a timely manner using WPAS system or similar
Responsible for accurate filing, both physically and electronically of patient information in a timely manner
Be the first point of contact for any estate, maintenance and hotel facilities matters relating to the Health Centre, coming in or out of the premises.
Support the Business Service Officer in the management and coordination of Health and Safety and Security relating to the premises.
To ensure that the premises is welcoming and tidy
To undertake duties relating to general administration such as incoming and outgoing mail, room booking management, photocopying, scanning, audio typing transcription of clinicalinformation, booking transport etc.
Competent use of computer systems for entering and retrieving patient information on both Health Board and local systems.
Manage time effectively to ensure that work is completed within timescales.

About us

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:o Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;o Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;o 48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;o Numerous locations providing mental health and learning disabilities services.

Date posted

16 February 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£21,730 to £23,177 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

100-AC072-0223

Job locations

Haverfordwest Health Centre

Winch Lane

Haverfordwest

SA61 1RN

Job description

Job responsibilities

As an employer, Hywel Dda University Health Board offers the followingbenefits:

Dedicated career pathways and great opportunities for continuingprofessional development;
Comprehensive and structured induction programme and training
Monthly pay plus enhancements for weekend and bank holiday working
NHS pension scheme;
Holiday pay of up to 33 days, plus bank holidays pro rata, dependent on NHS service;
NHS discount and salary sacrifice scheme;

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 14/03/2023.

Job description

Job responsibilities

As an employer, Hywel Dda University Health Board offers the followingbenefits:

Dedicated career pathways and great opportunities for continuingprofessional development;
Comprehensive and structured induction programme and training
Monthly pay plus enhancements for weekend and bank holiday working
NHS pension scheme;
Holiday pay of up to 33 days, plus bank holidays pro rata, dependent on NHS service;
NHS discount and salary sacrifice scheme;

You will be able to find a full job description and person specification attached within the supporting documents.

Interviews will be held on 14/03/2023.

Person Specification

Qualifications and Knowledge

Essential

Previous experience working in an administrative role
Level 3 vocational qualification or equivalent
Evidence of Continuous Professional Development

Experience

Essential

Previous administration experience
Knowledge of Software programmes, e.g. Microsoft packages, email, internet and databases

Desirable

Medical Terminology
Use of NHS databases/ systems

Person Specification

Qualifications and Knowledge

Essential

Previous experience working in an administrative role
Level 3 vocational qualification or equivalent
Evidence of Continuous Professional Development

Experience

Essential

Previous administration experience
Knowledge of Software programmes, e.g. Microsoft packages, email, internet and databases

Desirable

Medical Terminology
Use of NHS databases/ systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information